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Hotel FAQ

For the most up to date information on Coronavirus symptoms & advice please visit: https://www.nhs.uk/conditions/...

Thank you for taking the time to view our Hotel FAQ Page. 

Please read through the information available, if your query is not answered, please use the Online Enquiry Form at the bottom of this page.

The Impact Of COVID-19 on Bannatyne Hotels

We are now open in accordance with the latest Government advice.

To contact our friendly team please contact us on Help and Support

Please, where possible, make use of our online enquiry form, so we can prioritise in dealing with your request. 

The following section provides updates on the restrictions for each Hotel and how this impacts you as a guest. 

Darlington Hotel

Our Darlington hotel is open!

You can book Overnight Stays with us here, and our full range of Spa Breaks can be seen here

Charlton House Hotel

Our Charlton House hotel is open!

You can book your Overnight Stay with us here, and our full range of Spa Breaks can be seen here

Hastings Hotel

Our Hastings hotel is open!

You can book Overnight Stays with us here, and our full range of Spa Breaks can be seen here.  

Durham Hotel

Our Durham hotel is open!

You can book your Overnight Stay with us here.

To contact our friendly team please contact us on Help and Support

Please, where possible, make use of our online enquiry form, so we can prioritise dealing with your request. 

Stay Safe!

The Bannatyne Group

We have made some changes

Feel reassured that your stay and dining experience will be a pleasant, relaxing and safe one. 

Changes To Our Hotel Operation

We've made some changes...

We have undertaken an extensive assessment of the COVID-19 infection risk to guests and staff. As a result, we have made some changes to our working practices to reduce the risk as far as practicable and deliver first class, professional services.


In order to manage the number of people in the hotels at any one time, we will be asking guests to book their reservation online. This will allow our teams to monitor the occupancy of the venues in line with social distancing measures and capacities of the restaurant and break out areas. You can book your reservation here.


You will be requested to wear a face mask in the hotel where social distancing cannot be upheld. 

The hotel staff will be wearing visors and appropriate PPE for job related tasks. Disposable aprons and gloves will also be in evidence for cleaning and sanitising the areas.

You will see perspex screens in some of the hotel reception areas to reduce the risk of COVID 19.


A rigorous cleaning regime is being employed in the hotels to ensure everyone’s safety, with high contact areas being sanitised every two hours and increased levels of cleaning in hotel bedrooms, following guest visits.

Hand sanitiser is available at the front of every hotel and you will be asked to use it before entering and again, as you exit.

We ask you to avoid touching any surfaces, if possible and that you wash your hands before entering the restaurant and bar areas. There is signage in place to remind guests to remind them of this procedure and sanitisers are available to use at the entrance of the food and beverage locations.

Payment using a contactless method, room charge and the 360 Bannatyne Wristband are the only methods of payment. No cash payments please.

The hotel rooms are sanitized to the highest level after every guest visit and cleaned using approved products effective on an enveloped virus such as COVID-19. Magazines, extra reading materials, extra pillows and runners on beds have been removed in every effort to reduce any COVID transmission. 

The restaurants, bars and outside areas are all set up for social distancing and this has enabled us to provide comprehensive menu options, although these may have been reduced in some locations. Please go to the individual hotel sections for further updates and availability for dining options.

Covid - 19

If you have symptoms of COVID-19, you must not attend our Hotels.  The list of main symptoms are :

high temperature 

new, continuous cough

loss or change to your sense of smell or taste

Need To Contact us?

Please contact us using our Online Enquiry Form if you need assistance making or amending a reservation, or to provide feedback on your experience.