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Hotel FAQ

For the most up to date information on Coronavirus symptoms & advice please visit: https://www.nhs.uk/conditions/...

All of our Hotels are open across the estate, please take your time to read through the following FAQ

How To Find Us

Charlton House

Charlton House Hotel & Spa 
Shepton Mallet 
BA4 4PR 

Onsite Private Parking Available 

Darlington Hotel

Bannatyne Hotel Southend Avenue
County Durham

Onsite Private Parking Available 

Hastings Hotel

Bannatyne Spa Hotel
Battle Road
East Sussex
TN38 8EA 

Onsite Private Parking Available 

Durham Hotel 

Bannatyne Hotel Durham
Eden Terrace
DH1 2HJ 

Onsite Private Parking Available

Check In/Out Times

Check In 3pm on the date of your arrival Check Out 11am date of your departure

Room Types

All of our venues offer a different range of rooms, these can be viewed below: 

Darlington Hotel - here
Hastings Hotel- here
Charlton House Hotel - here
Durham Hotel - here


You can arrange a number of extras during your stay with us! 

In order to proceed with any of the following please contact our hotel team directly who would be happy to help. 

Sweet Treats
Special Drinks
Laundry Service - (Hastings Hotel only)

Reception Hours

All of our hotels operate a 24/7 Reception.

Overnight Stays

Choose from one of our four hotels here in order to book your overnight stay with us.

Spa Breaks

Choose from one of our four hotels here in order to book your spa break with us.


We only accept UK card payments, cash is not accepted. 


The full terms and conditions for your overnight stay at our Hotels can be found here: T+C's

Changes To Our Operation

We have undertaken an extensive assessment of the COVID-19 infection risk to guests and staff. As a result, we have made some changes to our working practices to reduce the risk as far as practicable and deliver first class, professional services.


In order to manage the number of people in the hotels at any one time, we will be asking guests to book their reservation online. This will allow our teams to monitor the occupancy of the venues in line with social distancing measures and capacities of the restaurant and break out areas. You can book your reservation here.

You will be requested to wear a face mask in the hotel where social distancing cannot be upheld. 
The hotel staff will be wearing visors and appropriate PPE for job related tasks. Disposable aprons and gloves will also be in evidence for cleaning and sanitising the areas.
You will see perspex screens in some of the hotel reception areas to reduce the risk of COVID 19.

A rigorous cleaning regime is being employed in the hotels to ensure everyone’s safety, with high contact areas being sanitised every two hours and increased levels of cleaning in hotel bedrooms, following guest visits.

Hand sanitiser is available at the front of every hotel and you will be asked to use it before entering and again, as you exit.

We ask you to avoid touching any surfaces, if possible and that you wash your hands before entering the restaurant and bar areas. There is signage in place to remind guests to remind them of this procedure and sanitisers are available to use at the entrance of the food and beverage locations.

Payment using a contactless method, room charge and the 360 Bannatyne Wristband are the only methods of payment. No cash payments please.

The hotel rooms are sanitized to the highest level after every guest visit and cleaned using approved products effective on an enveloped virus such as COVID-19.

The restaurants, bars and outside areas are all set up for social distancing and this has enabled us to provide comprehensive menu options, although these may have been reduced in some locations.

Please go to the individual hotel sections for further updates and availability for dining options.

Covid - 19

If you have symptoms of COVID-19, you must not attend our Hotels.  The list of main symptoms are:
High temperature 
New, continuous cough
Loss or change to your sense of smell or taste

Please, where possible, make use of our Help and Support section, so we can prioritise dealing with your request. 

Stay Safe!

The Bannatyne Group