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Hotel FAQ

For the most up to date information on Coronavirus symptoms & advice please visit: https://www.nhs.uk/conditions/...


Hotels

Thank you for taking the time to view our Hotel FAQ Page. 

Please read through the information available, if your query is not answered, please use the Online Enquiry Form at the bottom of this page.

The Impact Of COVID-19 on Bannatyne Hotels

The following section provides updates on the restrictions for each Hotel and how this impacts you as a guest. 

Darlington Hotel

We’re closed but still here! 

You can still book your Overnight Stay with us here, and our full range of Spa Breaks can be seen here

Finally, we want to say a BIG thank you for your ongoing support and remember, this isn’t goodbye, it's very much a see you soon!


Charlton House Hotel

We are closed in accordance with the national lockdown.

Anyone who was due to stay with us during the closure will be contacted to make further arrangements. 

You can book your Overnight Stay with us here, and our full range of Spa Breaks can be seen here

Events

All events that were due to take place during the lockdown period can be rearranged by contacting us directly on events.charltonhousehotel@bannatyne.co.uk

Finally, we want to say a BIG thank you for your ongoing support.


Hastings Hotel

We are closed in accordance with the national lockdown.

Anyone who was due to stay with us during the closure will be contacted to make further arrangements. 

You can still book Overnight Stays with us here, and our full range of Spa Breaks can be seen here

Visit our Hotel gifting page here.

Events

All events that were due to take place during the lockdown period can be rearranged by contacting us directly on events.hastingshotel@bannatyne.co.uk

Finally, we want to say a BIG thank you for your ongoing support.


Finally, we want to say a BIG thank you for your ongoing support and remember, this isn’t goodbye, it's very much a see you soon!


Durham Hotel

We are closed in accordance with the national lockdown.

You can book your Overnight Stay with us here, and our full range of Spa Breaks can be seen here

Finally, we want to say a BIG thank you for your ongoing support and remember, this isn’t goodbye, it's very much a see you soon!

Stay Safe!

The Bannatyne Group

To contact our friendly team please contact us on Help and Support

Please, where possible, make use of our online enquiry form, so we can prioritise in dealing with your request. 

Please note our Contact Centre is currently closed. We will endeavour to respond to all enquiries on reopening and thank you for your patience.




Changes To Our Hotel Operation

We've made some changes...

We have undertaken an extensive assessment of the COVID-19 infection risk to guests and staff. As a result, we have made some changes to our working practices to reduce the risk as far as practicable and deliver first class, professional services.



Reservations

In order to manage the number of people in the hotels at any one time, we will be asking guests to book their reservation online. This will allow our teams to monitor the occupancy of the venues in line with social distancing measures and capacities of the restaurant and break out areas. You can book your reservation here.


PPE

You will be requested to wear a face mask in the hotel where social distancing cannot be upheld. 

The hotel staff will be wearing visors and appropriate PPE for job related tasks. Disposable aprons and gloves will also be in evidence for cleaning and sanitising the areas.

You will see perspex screens in some of the hotel reception areas to reduce the risk of COVID 19.



Hygiene

A rigorous cleaning regime is being employed in the hotels to ensure everyone’s safety, with high contact areas being sanitised every two hours and increased levels of cleaning in hotel bedrooms, following guest visits.

Hand sanitiser is available at the front of every hotel and you will be asked to use it before entering and again, as you exit.

We ask you to avoid touching any surfaces, if possible and that you wash your hands before entering the restaurant and bar areas. There is signage in place to remind guests to remind them of this procedure and sanitizers are available to use at the entrance of the food and beverage locations.

Payment using a contactless method, room charge and the 360 Bannatyne Wristband are the only methods of payment. No cash payments please.

The hotel rooms are sanitized to the highest level after every guest visit and cleaned using approved products effective on an enveloped virus such as COVID-19. Magazines, extra reading materials, extra pillows and runners on beds  have  been removed in every effort to reduce any COVID transmission. 

The restaurants, bars and outside areas are all set up for social distancing and this has enabled us to provide  comprehensive menu options, although these may have been reduced in some locations. Please go to the individual hotel sections for further updates and availability for dining options.



Covid - 19

If you have symptoms of COVID-19, you must not attend our Hotels.  The list of main symptoms are :

  • high temperature 

  • new, continuous cough

  • loss or change to your sense of smell or taste

Need To Contact us?

Please contact us using our Online Enquiry Form if you need assistance making or amending a reservation, or to provide feedback on your experience.

Please note our Contact Centre is currently closed. We will endeavour to respond to all enquiries on reopening and thank you for your patience.


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