For the most up to date information on Coronavirus symptoms & advice please visit: https://www.nhs.uk/conditions/...
All of our Hotels are open across the estate, please take your time to read through the following FAQ
If you are looking for specific guidance for the current Coronavirus measures in place when visiting one of our hotels, please check the following webpage for further information:
AddressCharlton House Hotel & Spa Shepton Mallet Glastonbury Somerset BA4 4PR
Onsite Private Parking Available
Address Bannatyne Hotel
Address Bannatyne Spa Hotel
Bannatyne Hotel Durham
Onsite Private Parking Available
Check In 3pm on the date of your arrival
Check Out 11am date of your departure
All of our venues offer a different range of rooms, these can be viewed below:
Darlington Hotel - hereHastings Hotel- hereCharlton House Hotel - hereDurham Hotel - here
You can arrange a number of extras during your stay with us!
In order to proceed with any of the following please contact our hotel team directly who would be happy to help.
Laundry Service - (Hastings Hotel only)
All of our hotels operate a 24/7 Reception.
Choose from one of our four hotels here in order to book your overnight stay with us.
Choose from one of our four hotels here in order to book your spa break with us.
We only accept UK card payments, cash is not accepted.
The full terms and conditions for your overnight stay at our Hotels can be found here: T+C's
We have undertaken an extensive assessment of the COVID-19 infection risk to guests and staff. As a result, we have made some changes to our working practices to reduce the risk as far as practicable and deliver first class, professional services.
ReservationsIn order to manage the number of people in the hotels at any one time, we will be asking guests to book their reservation online. This will allow our teams to monitor the occupancy of the venues in line with social distancing measures and capacities of the restaurant and break out areas. You can book your reservation here.
PPEYou will be requested to wear a face mask in the hotel where social distancing cannot be upheld. The hotel staff will be wearing visors and appropriate PPE for job related tasks. Disposable aprons and gloves will also be in evidence for cleaning and sanitising the areas.You will see perspex screens in some of the hotel reception areas to reduce the risk of COVID 19.
HygieneA rigorous cleaning regime is being employed in the hotels to ensure everyone’s safety, with high contact areas being sanitised every two hours and increased levels of cleaning in hotel bedrooms, following guest visits.Hand sanitiser is available at the front of every hotel and you will be asked to use it before entering and again, as you exit.We ask you to avoid touching any surfaces, if possible and that you wash your hands before entering the restaurant and bar areas. There is signage in place to remind guests to remind them of this procedure and sanitisers are available to use at the entrance of the food and beverage locations.Payment using a contactless method, room charge and the 360 Bannatyne Wristband are the only methods of payment. No cash payments please.The hotel rooms are sanitized to the highest level after every guest visit and cleaned using approved products effective on an enveloped virus such as COVID-19.The restaurants, bars and outside areas are all set up for social distancing and this has enabled us to provide comprehensive menu options, although these may have been reduced in some locations. Please go to the individual hotel sections for further updates and availability for dining options.
Covid - 19If you have symptoms of COVID-19, you must not attend our Hotels. The list of main symptoms are:High temperature New, continuous coughLoss or change to your sense of smell or taste
Please, where possible, make use of our Help and Support section, so we can prioritise dealing with your request.
The Bannatyne Group