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Couldn't find the answer you were looking for in our FAQs? Please submit your enquiry using the form below.
Please select the business area for your enquiry Please select Health Club Spa Hotel ▼
Please select the nature of your enquiry Select a business area Freeze Payment New Membership Enquiry Classes Bannatyne Voucher Feedback New Booking Amend Existing Booking Group Booking Bannatyne Voucher - Balance and Expiry Bannatyne Voucher - Redeem Bannatyne Voucher - Purchase Third Party Voucher - Redeem Third Party Voucher - Help Feedback Make A New Reservation Discuss An Existing Reservation Restaurant Weddings and Events Bannatyne Voucher - Balance and Expiry Bannatyne Voucher - Redeem Bannatyne Voucher - Purchase Third Party Voucher Feedback Resend Confirmation Email ▼
You can freeze your membership quickly and easily by visiting your Member Portal and select Manage Account.
We allow memberships to be frozen for between 1 and 6 months at a charge of £10.00 per month. All freeze requests should be made no later than the 20th of the month to take effect form the 1st of the following month. If you are within a minimum term contract or prepaid agreement, your membership will be extended by the period of the freeze.
Glad to be of service!
You can make payments to your account, or renew online, by visiting your Member Portal.
You can also update your direct debit under the 'Manage' section of your Member Portal.
Why not JOIN ONLINE? It's the simplest and quickest way of becoming a member. For any other queries, please use the form below.
You may view class timetables and book time slots by visiting the app and clicking 'Class booking'
Should you wish to use your bannatyne voucher against a new or existing Membership please click Submit Enquiry below, complete the following form and the location will respond back to you. If you wish to purchase a new voucher please click here.
The majority of answers to questions can be sourced in our FAQ. If there's something you think we should include, please let us know!
You can make bookings ONLINE- don't forget to check out our monthly offers!
If you're redeeming a voucher, you can do this HERE.
Got a Bannatyne voucher you're not sure of the expiry date on? Find out by using our BALANCE CHECKER.
If you have any questions our FAQs don't answer, or need some assistance booking, please click Submit Enquiry below, complete the form and we'll be in touch!
Need to change the date of your booking?
Spa Days and Treatments
Bannatyne Spa operates a 48 hour amendment policy for any Spa Treatment or Spa Day booking.
This means that up to 48 hours prior to the commencement of your experience, you can amend a booking free of charge.
Within 2 days, you cannot amend your booking.
You must reschedule to attend within the expiry date of the voucher for your Spa Treatment or Spa Day.
All payments are strictly non-refundable, subject to the terms and conditions agreed at the point of purchase.
Please check the individual terms and conditions of any promotional purchase.
To check the date of validity for any Bannatyne voucher please click here.
For third party vouchers, please check individual vouchers for validity dates.
Cancellation?
If you need to cancel your appointment and you don’t have a future date, it’s your responsibility to contact us to arrange this. If you don’t rearrange your experience before the expiry date of your voucher, you won’t be able to book with us and you will lose any money paid for the voucher.
In order to rearrange your experience, please click Submit Enquiry at the bottom of this page and complete the form provided.
Spa Breaks
Bannatyne Spa operates a 7 day amendment policy to any Spa Break booking.
This means that up to 7 days prior to the commencement of your experience, you can amend a booking for an administration fee of £25.00. In order to arrange this, please click Submit Enquiry at the bottom of this page and complete the form provided.
Within 7 days, you cannot amend your booking.
Your purchase is valid for a period of 12 months from the date of purchase, allowing the opportunity to rebook and attend within its validity period.
Our maximum group sizes differ based on each location, unfortunately we are unable to accept multiple bookings online, therefore please click Submit Enquiry below and complete the form provided.
You can check the validity date of your bannatyne voucher by visiting our Balance and Expiry Date Checker. If you have a voucher purchased via a 3rd party company and the validity period is not displayed on the actual voucher, please contact the company that the voucher was purchased from.
You may redeem your voucher for the Spa HERE. If you require additional support redeeming your voucher please click Submit Enquiry below and complete the form provided.
You may purchase a Bannatyne voucher here
You may redeem your 3rd party voucher here. Alternatively if you require support redeeming your voucher please click Submit Enquiry below and complete the form provided.
Should you require assistance with your 3rd party voucher, please click Submit Enquiry below and complete the form provided.
It's quickest to book your Hotel stay online HERE! Or perhaps you're after a little pampering and would like a Spa Break? You can book online 24/7 subject to availability.
Got any special requests, please let us know by clicking Submit Enquiry below and completing the from provided.
Cancellations, other than where non-refundable tariffs have been selected, are strictly 12pm the day before arrival. After 12pm the full rate will be charged if the room remains unsold.
Spa Breaks operate under separate terms and conditions, which may be viewed by clicking here.
Should you need to to contact the location directly about an existing booking, please click Submit Enquiry below and complete the form provided.
If you wish to make a make reservation please click here. Alternatively if you want to discuss an existing booking please click Submit Enquiry below and complete the form provided.
We are delighted that you are interested in having your special event with us, please click Submit Enquiry below and complete the form provided.
You can check the validity date of your Bannatyne voucher by visiting our Balance and Expiry Date Checker. If you have a voucher purchased via a 3rd party company and the validity period is not displayed on the actual voucher, please contact the company that the voucher was purchased from.
You may redeem your voucher for a Spa Break here. If you require additional support redeeming your voucher or wish to use it for an overnight stay without treatments, please click Submit Enquiry below and complete the form provided.
You may redeem your 3rd party voucher here. Alternatively if you require support redeeming your 3rd Party voucher please click Submit Enquiry below and complete the form provided.
If you require a confirmation email of your Spa booking resending, please click Submit Enquiry below, complete the form.
If the request is due to an incorrect email being submitted when originally making your booking, please add the correct email address in the comment section.
Forename
Surname
Location Please select Aberdeen Ashford Ayr Banbury Barnsley Belfast Birmingham - Brindleyplace Blackpool Braintree Bristol Broadstairs Leeds, Cardigan Fields Burton on Trent Bury St Edmunds Cardiff Carlisle Chafford Hundred Chester-le-Street Chingford, London Colchester Colchester - Kingsford Park Cookridge Hall Coulby Newham Crewe Darlington Dumfries Dunfermline - Fife Durham Eastbourne Edinburgh - City Centre Edinburgh - Newcraighall Rd Fairfield Falkirk Folkestone Grove Park, London Hastings Humberston - Grimsby Ingleby Barwick Inverness Leicester Livingston - West Lothian Lowestoft Luton Maida Vale, London Manchester - Whitworth St Mansfield Milton Keynes Newport Norwich Norwich West Orpington Perth Peterborough Rotherham Shrewsbury Skelmersdale Solihull Stepps Sutton Coldfield Tamworth Wakefield Wellingborough Weybridge Wildmoor - Stratford upon Avon Worksop York Aberdeen Ashford Banbury Barnsley Belfast Birmingham (Brindleyplace) Blackpool Bristol Broadstairs Burton on Trent Bury St Edmunds Cardiff Carlisle Chafford Hundred Chingford Colchester - Kingsford Park Crewe Darlington Dunfermline Durham Edinburgh (City Centre) Edinburgh (Newcraighall Road) Fairfield Falkirk Hastings Humberston - Grimsby Ingleby Barwick Inverness Leicester Luton Mansfield Milton Keynes Norwich Orpington Perth Peterborough Shrewsbury Solihull Sutton Coldfield Tamworth Wakefield Weybridge Wildmoor - Stratford upon Avon York Darlington Durham Hastings
Contact Telephone Number
Contact Email
Membership Number
Reason
Duration of Freeze Please select 2 months 3 months 4 months 5 months 6 months
Date Of Commencement Please select 1st June 1st July 1st August 1st September 1st October 1st November
Details of Enquiry
Total number of guests
Voucher Type Bannatyne Third Party (Virgin, Groupon, Wowcher, etc.)
Voucher Number(s) For Groupon, we require the security code. For Virgin Experience Days, we require both the serial number and the 4 digit PIN
Voucher Expiry Date
Details of Treatments/Packages Requested
Preferred Treatment Times
Date Requested
Any medical conditions/allergies/surgery in the last 6 months
Confirm all guests are over 18
Dietary requirements (if applicable)
By submitting this form you are confirming all guests have read and acknowledged the Medical Conditions, Allergies and Contraindications and the Cancel/Amendment Policy sections of our FAQ page
Booking Reference
Date Of Current Booking
Time Until Booking Please select 0-24 hours 24-72 hours 3+ days
New Date You Wish To Attend
Date you'd like to attend
Treatment Choices
Voucher Number(s)
Intended Arrival Date
Intended Departure Date
Room Preference
Any Special Requirements?
Reservation Reference
Date Of Arrival
Reservation Date
Type of Event
Event Date
Guest numbers If this is a wedding enquiry, we need to know ceremony numbers, wedding breakfast and evening numbers
Any Additional Information
Total number of guests attending
Date Of Booking
Comments
Send your request/enquiry
