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Couldn't find the answer you were looking for in our FAQs? Please submit your enquiry using the form below.
Please select the business area for your enquiry Please select Health Club Spa Hotel ▼
Please select the nature of your enquiry Select the nature of your query Freeze Payment New Membership Enquiry Classes Feedback New Booking Amend Existing Booking General Enquiries Feedback Make A New Reservation Discuss An Existing Reservation Restaurant Weddings and Events Feedback ▼
You can freeze your membership quickly and easily by visiting your Member Portal and select Manage Account.
We allow memberships to be frozen for between 1 and 6 months at a charge of £10.00 per month. All freeze requests should be made no later than the 20th of the month to take effect form the 1st of the following month. If you are within a minimum term contract or prepaid agreement, your membership will be extended by the period of the freeze.
Glad to be of service!
You can make payments to your account, or renew online, by visiting your Member Portal.
You can also update your direct debit under the 'Manage' section of your Member Portal.
Why not JOIN ONLINE? It's the simplest and quickest way of becoming a member. For any other queries, please use the form below.
You may view class timetables and book time slots by visiting the app and clicking 'Class booking'
The majority of answers to questions can be sourced in our FAQ. If there's something you think we should include, please let us know!
You can make your booking quickly and easily ONLINE and don’t forget to explore our latest monthly offers.
If you're redeeming a voucher, this can also be completed online HERE.
If you have a Bannatyne voucher and would like to check the expiry date, please use our BALANCE CHECKER.
If your booking is for more than two people, or if you experience any difficulty booking a one or two person voucher online, please contact us via the Submit Enquiry form below and a member of our team will be happy to assist.
To amend an existing booking, please click HERE
Enquiries should only be submitted for amendment requests that fall into one of the below categories -
Bookings for more than two guests
If you wish to change your location
Spa break bookings
Bookings within 48 hours of arrival - You can also call us on 0303 3300 661 if you have a booking within this period.
Please note - All Spa Seekers and Spabreaks.com bookings must be amended directly with the original provider.
Before submitting an enquiry, please visit our FAQs, where you’ll find answers to many commonly asked questions.
For specific queries relating to spa or health club facilities, we recommend contacting the club directly for the most accurate information.
If your question is not covered within our FAQs, please use the form below to submit your enquiry and our team will respond as soon as possible.
Please share your experience with us using the form below.
It's quickest to book your Hotel stay online HERE! Or perhaps you're after a little pampering and would like a Spa Break? You can book online 24/7 subject to availability.
Got any special requests, please let us know by clicking Submit Enquiry below and completing the from provided.
Cancellations, other than where non-refundable tariffs have been selected, are strictly 12pm the day before arrival. After 12pm the full rate will be charged if the room remains unsold.
Spa Breaks operate under separate terms and conditions, which may be viewed by clicking here.
Should you need to to contact the location directly about an existing booking, please click Submit Enquiry below and complete the form provided.
If you wish to make a make reservation please click here. Alternatively if you want to discuss an existing booking please click Submit Enquiry below and complete the form provided.
We are delighted that you are interested in having your special event with us, please click Submit Enquiry below and complete the form provided.
Forename
Surname
Location Please select Aberdeen Ashford Ayr Banbury Barnsley Belfast Birmingham - Brindleyplace Blackpool Braintree Bristol Broadstairs Leeds, Cardigan Fields Burton on Trent Bury St Edmunds Cardiff Carlisle Chafford Hundred Chester-le-Street Chingford, London Colchester Colchester - Kingsford Park Cookridge Hall Coulby Newham Crewe Darlington Dumfries Dunfermline - Fife Durham Eastbourne Edinburgh - City Centre Edinburgh - Newcraighall Rd Fairfield Falkirk Folkestone Grove Park, London Hastings Humberston - Grimsby Ingleby Barwick Inverness Leicester Livingston - West Lothian Lowestoft Luton Maida Vale, London Mansfield Milton Keynes Newport Norwich Norwich West Orpington Perth Peterborough Rotherham Shrewsbury Skelmersdale Solihull Stepps Sutton Coldfield Tamworth Wakefield Wellingborough Weybridge Wildmoor - Stratford upon Avon Worksop York Aberdeen Ashford Banbury Barnsley Belfast Birmingham (Brindleyplace) Blackpool Bristol Broadstairs Burton on Trent Bury St Edmunds Cardiff Carlisle Chafford Hundred Chingford Colchester - Kingsford Park Crewe Darlington Dunfermline Durham Edinburgh (City Centre) Edinburgh (Newcraighall Road) Fairfield Falkirk Hastings Humberston - Grimsby Ingleby Barwick Inverness Leicester Luton Mansfield Milton Keynes Norwich Orpington Perth Peterborough Shrewsbury Solihull Sutton Coldfield Tamworth Wakefield Weybridge Wildmoor - Stratford upon Avon York Darlington Durham Hastings
Contact Telephone Number
Contact Email
Membership Number
Reason
Duration of Freeze Please select 2 months 3 months 4 months 5 months 6 months
Date Of Commencement Please select 1st April 1st May 1st June 1st July 1st August 1st September
Details of Enquiry
Total number of guests
Voucher Type Bannatyne Third Party (Virgin, Groupon, Wowcher, etc.)
Voucher Number(s) For Groupon, we require the security code. For Virgin Experience Days, we require both the serial number and the 4 digit PIN
Voucher Expiry Date
Details of Treatments/Packages Requested
Preferred Treatment Times
Date Requested
Any medical conditions/allergies/surgery in the last 6 months
Confirm all guests are over 18
Dietary requirements (if applicable)
By submitting this form you are confirming all guests have read and acknowledged the Medical Conditions, Allergies and Contraindications and the Cancel/Amendment Policy sections of our FAQ page
Booking Reference
Date Of Current Booking
Time Until Booking Please select 0-24 hours 24-72 hours 3+ days
New Date You Wish To Attend
Intended Arrival Date
Intended Departure Date
Room Preference
Any Special Requirements?
Reservation Reference
Date Of Arrival
Reservation Date
Type of Event
Event Date
Guest numbers If this is a wedding enquiry, we need to know ceremony numbers, wedding breakfast and evening numbers
Any Additional Information
Send your request/enquiry
