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Couldn't find the answer you were looking for in our FAQs? Please submit your enquiry using the form below.
Please select the business area for your enquiry Please select Health Club Spa Hotel ▼
Please select the nature of your enquiry Select a business area Freeze Payment Feedback New Membership Enquiry New Booking Amend Existing Booking Feedback Make A New Reservation Discuss An Existing Reservation Feedback ▼
You can freeze your membership quickly and easily by visiting your Member Portal.
We allow memberships to be frozen for between 2 and 6 months at a charge of £10.00 per month. If you are in receipt of a shielding letter, or can provide alternative medical documentation showing you are unable to use the facilities, there is no charge to freeze your membership. There is no charge for freezing child memberships.
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You can make payments to your account, or renew online, by visiting your Member Portal.
You can also update your direct debit under the 'Manage' section of your Member Portal.
The majority of answers to questions can be sourced in our FAQ. If there's something you think we should include, please let us know!
Why not JOIN ONLINE? It's the simplest and quickest way of becoming a member. For any other queries, please use the form below.
You can make bookings ONLINE- don't forget to check out our monthly offers!
If you're redeeming a voucher, you can do this HERE.
Got a Bannatyne voucher you're not sure of the expiry date on? Find out by using our BALANCE CHECKER.
If you have any questions our FAQs don't answer, or need some assistance booking, please complete the form below and we'll be in touch!
Need to change the date of your booking?
You are able to rebook individual treatments or spa days, for up to 2 guests, using our online functionality here. This link will only work if your booking is outwith of the 48 hour window. If your booking has multiple treatments, or a group booking of 3+, please continue with the form below and we will prioritise this.
Please ensure you include:
Amendment Policy
Spa Days and Treatments
Bannatyne Spa operates a 48 hour amendment policy for any Spa Treatment or Spa Day booking.
This means that up to 48 hours prior to the commencement of your experience, you can amend a booking free of charge.
Within 2 days, you cannot amend your booking.
You must reschedule to attend within the expiry date of the voucher for your Spa Treatment or Spa Day.
All payments are strictly non-refundable, subject to the terms and conditions agreed at the point of purchase.
Please check the individual terms and conditions of any promotional purchase.
To check the date of validity for any Bannatyne voucher please click here.
For third party vouchers, please check individual vouchers for validity dates.
Cancellation?
If you need to cancel your appointment and you don’t have a future date, it’s your responsibility to contact us to arrange this. If you don’t rearrange your experience before the expiry date of your voucher, you won’t be able to book with us and you will lose any money paid for the voucher.
In order to rearrange your experience, please click here.
Spa Breaks
Bannatyne Spa operates a 14 day amendment policy to any Spa Break booking.
This means that up to 14 days prior to the commencement of your experience, you can amend a booking for an administration fee of £25.00. In order to arrange this, please click here.
Within 14 days, you cannot amend your booking.
Your purchase is valid for a period of 12 months from the date of purchase, allowing the opportunity to rebook and attend within its validity period.
It's quickest to book your Hotel stay online HERE! Or perhaps you're after a little pampering and would like a Spa Break? You can book online 24/7 subject to availability.
Got any special requests, please let us know by completing the form below!
Cancellations, other than where non-refundable tarrifs have been selected, are strictly 12pm the day before arrival. After 12pm the full rate will be charged if the room remains unsold.
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Location Please select Aberdeen Ashford Ayr Banbury Barnsley Belfast Birmingham - Brindleyplace Blackpool Braintree Bristol Broadstairs Leeds, Cardigan Fields Burton on Trent Bury St Edmunds Cardiff Carlisle Chafford Hundred Chester-le-Street Chingford, London Colchester Colchester - Kingsford Park Cookridge Hall Coulby Newham Crewe Darlington Dumfries Dunfermline - Fife Durham Eastbourne Edinburgh - City Centre Edinburgh - Newcraighall Rd Fairfield Falkirk Folkestone Grove Park, London Hastings Humberston - Grimsby Ingleby Barwick Inverness Leicester Livingston - West Lothian Lowestoft Luton Maida Vale, London Manchester - Quay St Manchester - Whitworth St Mansfield Millbank, London Milton Keynes Newport Norwich Norwich West Orpington Perth Peterborough Rotherham Shrewsbury Skelmersdale Solihull Stepps Sutton Coldfield Tamworth Wakefield Wellingborough Weybridge Wildmoor - Stratford upon Avon Worksop York Aberdeen Ashford Banbury Barnsley Belfast Birmingham (Brindleyplace) Blackpool Bristol Broadstairs Burton on Trent Bury St Edmunds Cardiff Carlisle Chafford Hundred Chingford Colchester - Kingsford Park Crewe Darlington Dunfermline Durham Edinburgh (City Centre) Edinburgh (Newcraighall Road) Fairfield Falkirk Hastings Humberston - Grimsby Ingleby Barwick Inverness Leicester Luton Manchester (Chepstow St) Manchester (Quay St) Mansfield Milton Keynes Norwich Orpington Perth Peterborough Shrewsbury Solihull Sutton Coldfield Tamworth Wakefield Weybridge Wildmoor - Stratford upon Avon York Darlington Durham Hastings
Contact Telephone Number
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Membership Number
Reason
Duration of Freeze Please select 2 months 3 months 4 months 5 months 6 months
Date Of Commencement Please select 1st January 1st February 1st March 1st April 1st May 1st June
Details of Enquiry
Details of Treatments/Packages Requested
Date Requested
Number of Guests
Booking Reference
Date Of Current Booking
Time Until Booking Please select 0-24 hours 24-72 hours 3+ days
Intended Arrival Date
Intended Departure Date
Room Preference
Any Special Requirements?
Reservation Reference
Date Of Arrival
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