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Health Club FAQ

For the most up to date information on Coronavirus symptoms & advice please visit: https://www.nhs.uk/conditions/...

HEALTH CLUB

We've made some changes, our members can once again enjoy our fantastic facilities with additional safety measures in place.

The following Health Clubs are currently closed:

Birmingham City Centre

Manchester - Chepstow Street

Millbank

Tower 42

If your Health Club is not listed with a reopening date please check back at a later date for an update or keep an eye on our social channels. 

For Spa information click here

We've made some changes

We have undertaken an extensive assessment of the COVID-19 infection risk to guests and staff. As a result, we have made some changes to our working practices to reduce the risk as far as practicable and deliver first class, professional services.

Cashless

In order to reduce touch points and reduce COVID transmission, we have made the decision across the whole Bannatyne business to go cashless. You can use contactless payments or your Bannatyne 360 wristband, only.  


Temperature checks 

At reception, we will check your skin temperature to make sure that it is not too high. If so, you will be asked to wait for 10 minutes and then be re-tested. Unfortunately, you will be denied entry if your temperature reading exceeds this upper limit for a second time. We ask that you please respect our team if they ask you to refrain from entering the club and support us in being compliant with new guidelines.

Pool Areas 

When operational, the Duty Manager or a team member will carry out periodic headcount checks, which may result in some people being asked to wait in the changing areas for a few minutes, at busy times, until a space becomes available.

Our Hot Tubs will be open with limited numbers. Our Steam Rooms and Saunas will not operate.

Masks

                 On arrival at the health club, we would ask that all members wear a face mask on entrance. If you forget yours, we do have these on sale at the main club Reception. 

The washable and reusable ones are £9.99 for a pack of 2. We also require members and guests to wear a facemask in the club, with the exception of when you are exercising.

                                                                                                                 


Cleaning, Disinfecting and Sanitisation

We’ve further increased our already exemplary cleaning and disinfecting regimes. We’ve introduced regular deep-cleaning and, with the help of our ‘’ cleaning stations’’ located around the club, members and guests are required to use the approved cleaning product and disposable roll, to sanitise touch points after use.

Showers and Changing Areas

Our team of membercare assistants will monitor the changing facilities closely . Some of the lockers will be out of action, together with some showers in order that social distancing is achieved in these areas. These will be clearly labelled with appropriate signage.


Gym Areas

There will be a new class timetable, which will take into account our new social distancing plans. This will be subject to continuous review, as we learn what pressures the club faces over the coming weeks and months.

Reduced class sizes and careful class timetabling will allow us to ensure there are no bottlenecks and cross-overs in corridors and changing areas.

Equipment and CV machines will be spaced to achieve social distancing and the gym floor will have prominent floor markings to remind members about ‘’working out’’ safely.  

The water fountains will be out of use and we advise members to please bring their own water/drink.

Sweat towels are not permitted to be used in the club. Please use the cleaning stations on offer.

Cafe Bar/Eating Areas

All dining and cafe bar tables will be appropriately spaced to maintain social distancing.

Working Together 

Staying safe is everyone’s responsibility and we must all play our part, therefore we would ask our members to please observe the following:

If you have symptoms of COVID-19, you must not  attend the Health Club or Spa.  The list of main symptoms are :

○ High temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

○ New, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

○ Loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal 

We look forward to welcoming you back into the Club when possible. 

Stay Fit Stay Safe

The Bannatyne Team


Health Club Opening Hours

You can view the new Health Club opening hours HERE.


Did you contact us whilst we were closed?

If you contacted us whilst we were closed, we will not have been able to respond to your enquiry. Please follow up now that we are open and we will be able to assist.  You can do this directly with the club or via our electronic enquiry form.


Health Club Booking System

We are presently not operating a booking system as we do not have capacity issues in our clubs. Should the need arise for us to do so, we can implement this accordingly. You will be notified directly if a booking system applies in your home club.*

*Our Bristol health club will operate a booking system in order to safely manage capacity. 

Exercise Classes do operate a booking system as normal and this can be accessed through the normal portal or App

Broadstairs outdoor pool does operate a booking system. Book via the portal or App.


Making Your Membership Payments After The  COVID-19 Closure

If your Health Club remains closed, we actioned the following changes on your behalf ; you do not need to do anything:

  • We have frozen your membership free of charge with immediate effect and will not debit your account further. We will credit your membership when we reopen.

  • Anyone who has already paid to freeze their membership, we will credit the amount back to you when we reopen.

  • Annual payers will have the period of closure credited to the end of their membership.

Please do not cancel your Direct Debit. We will not claim this during the period we are closed. 

If your club is reopening:

Q: I cancelled my Direct Debit during the closure period, how can I reinstate this? 

A: You can reinstate your Direct Debit by logging in to your Member Portal here

Q: I am a Gymflex member and payment has been taken through salary sacrifice during the closure period.

A: Your membership will be extended by the duration of the closure, for any additional queries please contact Gymflex directly. 

Q: How do I renew my membership?

A: You can renew your membership through your member portal which can be found here.


Freezing Your Membership

Q: Can I freeze my membership? 

A: You can freeze your membership by visiting your member portal here. We allow memberships to be frozen for between 2 and 6 months at a charge of £10.00 per month. If you are in receipt of a shielding letter, there is no charge to freeze your membership. All freeze requests should be made no later than 20th of the month to take effect from the 1st of the following month.

Q: I want to end my freeze early? 

A: Please contact your local Health Club team in order to discuss the removal of the freeze on your membership. 

Q: I paid to freeze my membership before you closed all of your Health Clubs? 

A: If you paid to freeze your membership prior to the Government advice informing all health and leisure facilities to close on the 20th March 2020, please contact us to arrange credit/reimbursement.


Cancelling Your Membership

Where you are outside your minimum period of membership 

You can cancel your membership by submitting a request in writing to your local Health Club. This can be via email or letter. This request is processed on the 1st of the following month, serving one full calendar months notice to cancel your membership. 

Example: If you request to cancel on the 15th July, this is effective from the 1st August, the final payment will be taken for August, the membership will cancel at the end of August. 

Where you are inside your minimum period of membership 

You are unable to cancel within your minimum term, other than on the below grounds:

Medical 

If you are likely to be unable to use the Club, by reason of a serious injury or illness, for a period of at least two months (and you are able to provide reasonable evidence of this to us, such as a doctor's certificate). Please submit this request to us in writing along with your evidence, once this is received we will be in touch with you to confirm the next steps. 

Relocation 

If you permanently move away from the area in which the Club is based, such that travelling to the Club is not practical for you, and there is no other alternative club owned by us within a reasonable travelling distance (and you are able to provide reasonable evidence of this to us). A reasonable administrative fee will be applicable for this. Please submit this request to us in writing along with your evidence, once this is received we will be in touch with you to confirm the next steps.

Financial 

Your financial situation becomes materially worse than it was at your Joining Date, so that continued membership of the Club is unaffordable for you (and you are able to provide reasonable evidence of this to us). A reasonable administrative fee will be applicable for this. Please submit this request to us in writing along with your evidence, once this is received we will be in touch with you to confirm the next steps.


Updates & Changes To Your Membership

Q: How do I update my Direct Debit details or reinstate an old one? 

A: You can login to your member portal found here and follow section ‘Manage Account’ to change your details or reinstate your old Direct Debit. 

Q: How do I transfer my membership to a different Health Club? 

A: You may already have access to other Health Clubs, first please check our Cross Usage policy which can be found here. If you do need to transfer to another Health Club, please speak to your local Health Club team who can support you with this. 

Q: I want to change my membership type, how do I do this? 

 A: You can do this by speaking with the local Health Club team who will talk you through your options. 

Q: Can I transfer my membership to someone else? 

A: You can transfer your membership to someone else providing they don’t currently have a membership with us and they are over the age of 18. A reasonable administrative fee will be applicable for this.


Use Of Other Bannatyne Health Clubs

Q: Can I use other Bannatyne Health Clubs?

A: We operate a cross usage policy as a goodwill gesture, allowing you use of clubs in the same 'tier' and below - Cross Usage Policy. You can upgrade your membership to access clubs in higher tiers, if you wish to do so.


Couldn't find what you were looking for?

Contact us via our electronic enquiry form. Alternatively, please contact your local health club.






































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