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YOUR BANNATYNE SPA

Thank you for taking the time to view our Spa FAQ Page. 

FREQUENTLY ASKED QUESTIONS


COVID-19 Update

For a full breakdown of the restrictions and impacts of coronavirus on your Bannatyne Health Club, please visit: 

www.bannatyne.co.uk/coronavirus-update


Availability Check

In order to check availability for vouchers you have purchased, please check here

In order to check availability for any treatments, Spa Days or Spa Breaks, you want to purchase, please click here


How Do I Amend or Cancel my Booking?

Bookings made online for individual treatments and spa days for up to 2 guests can be rescheduled online using the link below, provided there is more than 48 hours notice. You will need the booking reference from your confirmation email, your voucher number, as well as the mobile number and email address your booking was made under: 

Click Here To Amend Your Bannatyne Spa Experience

If you have a booking for a spa break (as part of a hotel stay), multiple individual treatments or a group larger than 2 people, or if your booking is within 48 hours, please contact us using the Online Enquiry Form.


Cancel/Amendment Policy

Spa Days and Treatments 

Bannatyne Spa operates a 48 hour amendment policy for any Spa Treatment or Spa Day booking.
This means that up to 48 hours prior to the commencement of your experience, you can amend a booking free of charge. 

You must reschedule to attend within the expiry date of the voucher for your Spa Treatment or Spa Day. 

All payments are strictly non-refundable, subject to the terms and conditions agreed at the point of purchase.

Please check the individual terms and conditions of any promotional purchase.

To check the date of validity for any Bannatyne voucher please click here.

For third party vouchers, please check individual vouchers for validity dates. 

Do you need to amend within 48 hours? 

If you wish to amend within 48 hours and reschedule your appointment, there will be £10.00 administration charge for Spa Treatments and a £15.00 administration charge for Spa Days.

In order to do this, please contact the location you are attending by telephone, a full list of contacts is available: 

All Locations

Cancellation? 

If you need to cancel your appointment and you don’t have a future date, it’s your responsibility to contact us to arrange this.  If you don’t rearrange your experience before the expiry date of your voucher, you won’t be able to book with us and you will lose any money paid for the voucher. 

In order to rearrange your experience, please click here

Spa Breaks 

Bannatyne Spa operates a 14 day amendment policy to any Spa Break booking.

This means that up to 14 days prior to the commencement of your experience, you can amend a booking for an administration fee of £25.00. In order to arrange this, please click here.

Within 14 days, you cannot amend your booking.

All payments are strictly non-refundable, subject to the terms and conditions agreed at the point of purchase.

Your purchase is valid for a period of 12 months from the date of purchase, allowing the opportunity to rebook and attend within its validity period.

Please check the individual terms and conditions of any promotional purchase.

To check the date of validity for any Bannatyne voucher please click here. For third party vouchers, please check individual vouchers for validity dates.



Treatment Timing

You will be asked to arrive 10 minutes before your treatment time. We will be running on time, where possible. 

If you are not able to arrive on time, we ask that you contact us. 

Time will be allowed after each appointment for sanitisation of the treatment room, manicure stations, pedicure thrones and common areas of the Spa.

You will be ever-so-politely requested not to remain in the Spa longer than necessary after your appointment, but we will be offering a chance for you to purchase any recommended products on the day. 

Please note, the treatment length specified includes collection from and to the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time. 

What if I'm late?

Arriving late will mean that your treatment time is shortened. Your treatment will end on time, so the next guest will not be delayed. The full value of your treatment will be charged. Please leave ample travel time to get to the location.




Hygiene

A rigorous cleaning regime is being employed in the Spa to ensure everyone’s safety, with high contact areas being sanitised after every client visit. 

Hand sanitiser is available at the front of the club and you will be asked to use it before entering and again, as you leave the club. 

We ask you to avoid touching any surfaces, if possible and that you wash your hands on entering the treatment room. 

Please bring the minimum of articles with you and remove all jewellery and watches, in advance. 

Payment using a contactless method or by the 360 Bannatyne Wristband are the only methods of payment. 

After each treatment, the utensils and products are sanitised. 

The spa reception, treatment rooms, manicure and pedicure areas, products, touchpoints and PPE are sanitised to ensure that the strictest hygiene standards are upheld. 

Our sauna and steam rooms can be closed for up to an hour during the hours of 1pm-3pm for routine cleaning.


What Happens on the Day?

What should I expect? 

Our spas are predominantly based within Bannatyne Health Clubs. To give you an idea of what to expect please click here, facilities may differ per location. 

What should I bring? 

Before your spa day please ensure you complete the online check-in questionnaire, which will be emailed to you 72 hours prior to attending. Reminders are also sent at 24 and 48 hour intervals prior. Electronic check-in is also available on the day, although please arrive a minimum of 15 minutes prior to ensure there is sufficient time to complete the process. 

Where applicable, please ensure to remember to bring your voucher on the day or a cashless payment method will be required. 

Spa robes, towels & flip flops are available to hire. 

What time can I arrive? 

Please check your package for any applicable restrictions. Click here to check the opening hours of the location you are attending. Please ensure you arrive in the spa at 10 minutes prior to your treatment start time. If you are on a spa break at one of our hotels check in is from 3pm. Times will be noted on your confirmation email. Please note, the treatment length specified includes collection from and to the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time. 

What should I wear? 

During treatments, you will be required to wear a face mask or visor where applicable. Therapists are trained to respect client’s modesty at all times; for facials we recommend you remove your upper body clothing; for massages please leave underwear on. You will be covered by a towel throughout the treatment. If you are having a spray tan please wear loose dark clothing. For pedicures please bring along a pair of flip flops or sandals. 


Swimming Pool

The pool is not lifeguarded please pay attention to the pool rules. We advise guests to look after their own safety and also look out for other bathers.


Jewellery and Valuables

Lockers are available within our health clubs, however we recommend that you leave any valuables at home, as we cannot be held responsible for any loss incurred.


Extra Treatments on the Day?

If we have availability on the day, we will happily book in your extra treatments, however, we would suggest you book extra treatments before your visit to avoid disappointment.


Parking

Parking is provided at some of our locations; to find out more information and for directions please click here to find the contact details for your chosen location.


Age Restrictions

For spa days and breaks you must be at least 18 years old. We offer a limited range of Teen Treatments; an adult must be present in the room whilst these are performed. Teens aged 16-17 can be booked in for a Spray Tan providing a parent/guardian is in the club whilst the treatment takes place.


Booking Information

What do I need to book? 

If you are booking a spa day and already have a voucher please have this to hand when booking, if you do not yet have a voucher please have a debit/credit card when making a reservation online as payment is required upon booking. 

Please have a couple of suitable dates in mind as all bookings are subject to availability, we recommend booking 4-8 weeks in advance for weekend dates. 

If you purchased a special offer voucher on your last visit to one of our Spas and are unable to complete your booking via our website, please complete our Online Enquiry Form here. 

Treatment length 

Please note, the treatment length specified includes collection from and to the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time.


Vouchers and Gift Cards

How can I buy a voucher/giftcard? 

You can purchase vouchers/gift cards from our website as well as any of our Bannatyne Spas, nationwide. Click here to purchase. 

What's the difference between a voucher and a gift card? 

Both our gift cards and vouchers make the perfect gifts. The most popular vouchers we have are E-Vouchers, which are sent via email. Alternatively, you can purchase a gift card within a presentation box which will be posted out to you. The gift vouchers can be sent to yourself or a recipient instantly via email, or can be printed at home, so are perfect for a last-minute gift. 

What are the postage costs? 

Postage costs £1.99 for Gift Cards and £4.49 for a Gift Card dispatched in a Presentation Box. Delivery can take 3-5 working days using Royal Mail. If you have not received your order after 5 working days, please contact us. 

When do the vouchers expire? 

Our Vouchers and Gift Cards are valid for 12 months (18 months if purchased during the current promotional period) from purchase date. For any queries regarding the validity of your Voucher or Gift Card, please visit https://spa.bannatyne.co.uk/vo... Some promotional offers are valid for a set period of time. Once this period ends if the voucher or gift card has not been redeemed, the balance will convert to a monetary amount which can be used during the remainder of the validity period. Treatments and spa day bookings are subject to availability, so please ensure you book and attend in advance of your expiry date. Please note that we cannot extend a Gift Card/Voucher if it has already expired. 

What to do if you lose your voucher? 

If your voucher is lost/stolen, please contact us immediately so we can assist before your voucher is redeemed, without your knowledge. 

THIRD PARTY VOUCHERS (GROUPON, WOWCHER, RED LETTER DAYS, BUYAGIFT, SPABREAKS.COM, SPASEEKERS) 

How do I book my third party voucher?

Select third party vouchers can be redeemed online. Please click here to see if it's available for your voucher. Alternatively, you may complete our Online Enquiry Form. Please ensure you include the voucher details as we need to take some information from the voucher. Please also have in mind a couple of possible dates that you can attend the Spa, so that we can check availability for you. Our helpful team will reply with all the details about what time to arrive and what to bring on the day. 

How do I book my BuyAGift Smartbox? 

Smartboxes cannot be booked online. Please complete our Online Enquiry Form and one of our team will contact you to make your booking. Please consider possible dates that you can attend the Spa, so that we can check availability for you. 

I've made my booking but want to change my booking, what should I do? 

When you make your booking, we redeem your voucher with the third party company. Once a date is confirmed, this action is completed and you are then committed to a booking with Bannatyne Spa. Your voucher cannot then be refunded or exchanged with the third party company. You can change the date of your booking for a Spa Day without charge as long as it is outside of our 48 hour Amendment policy. Within 48 hours, this is subject to an administrative fee. 

Do you need my voucher? 

Yes, your voucher is your payment method and we need proof of validity at the Spa. My voucher has expired can I still book? Unfortunately, as your voucher is from a third party, we cannot accept a booking with an expired voucher. You would need to contact the relevant third party company to see if they could help extend your voucher.


Medical Conditions, Allergies and Contraindications

A Spa health medical questionnaire MUST be completed prior to your arrival. This will be emailed to you 72 hours before you are due to attend. It is essential that we have information regarding your current state of health, including COVID-19, which may affect your ability to attend venues or treatment choice. 

If you have had or are currently suffering from any of the medical conditions below, we strongly advise you seek medical advice from your GP prior to your appointment. 

Cancer 

Heart Condition

High or low blood pressure

Epilepsy

Diabetes

Thrombosis

Kidney condition

Liver condition

Severe Allergies (Nuts, shellfish)

Thyroid condition

We would also advise guests who have had surgery within the last 6 months, have concerns regarding allergies, have had chemotherapy or radiation therapy, have had a stroke or who are pregnant, to contact our Spa Customer Service Department via our Online Enquiry Form. 

For information on our COVID 19 policy please click here

All Spa bookings made are subject to change, based on the information given on the Health & Medical Form being assessed prior to your appointment. 

If you or your guest are undergoing treatment for cancer or other conditions please let us know prior to your appointment date - a number of our therapists are trained in 'The Power of Touch (TPOT)/Wellness for Cancer' so that they can perform treatments on clients in this situation. 

All treatments booked and "hands-on" time are subject to medical status. We reserve the right to refuse treatments if we feel it is not in the best interest of the client, especially if there has been surgery within the last 3-6 months. We will endeavour to offer an alternative treatment to the client if any risk is presented by the medical consultation feedback.


Are you at High Risk?

(Clinically Extremely Vulnerable)

Are having chemotherapy or antibody treatment for cancer, including immunotherapy

Are having an intense course of radiotherapy (radical radiotherapy) for lung cancer

Are having targeted cancer treatments that can affect the immune system (such as protein kinase inhibitors or PARP inhibitors)

Have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)

Have had a bone marrow or stem cell transplant in the past 6 months, or are still taking medication

Those who pose a very high risk of getting infections (such as SCID or sickle cell)

Are taking medicine that makes them much more likely to get infections (such as high doses of steroids)

Have a serious heart condition 

People at high risk from coronavirus should have been informed via a letter from the NHS.
If you are in the high risk group, it is not appropriate to have a face-to-face treatment at this time.