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COVID-19

For the most up to date information on Coronavirus symptoms & advice please visit: https://www.nhs.uk/conditions/...

HEALTH CLUB

Our Belfast Health club will reopen on Friday 10th July 2020, following advice from the Northern Ireland Executive. 

Following guidance issued by the Government on 20 March 2020, the remainder of our Health Clubs and Spas remain closed until the Government permits us to reopen. 

In relation to your membership, we haved actioned the following changes on your behalf ; you do not need to do anything :

  • We will freeze your membership free of charge with immediate effect and not debit your account further. We will credit your membership with the remaining days from March, when we reopen.
  • Anyone who has already paid to freeze their membership, we will credit the amount back to you when we reopen.
  • Annual payers will have the period of closure credited to the end of their membership.

Please do not cancel your Direct Debit. We will not claim this during the period we are closed. 

While closed our team will not have access to the Club or our systems and will not be able to process membership changes or respond to membership queries. All current open member enquiries will be closed and our priority now is on the health and well-being of our team and you, our members. We hope that you understand and will support us in this respect. If you have a query or request not covered in this FAQ, please contact us once we reopen.

We will be doing regular updates on our Social Media channels as well as via our Bannatyne App , so please ensure you follow us and download the app.

Additionally, we will also be providing regular updates via email and on our website www.bannatyne.co.uk

Whilst we are closed, we have issued the Les Mills On Demand classes on our App, in an effort for people to stay healthy and enjoy the benefits of regular exercise. We want to help our members during these difficult and unprecedented times.

Thank you for your custom and patience during these difficult times.

We will look forward to seeing you back in the Clubs, when we are open. 

Stay safe.

The Bannatyne Team

Google Play Store App Download - click here     App Store App Download - click here

SPA

Spa Re-Opening - update.

Our teams have been working very hard, behind the scenes, so that we can recommence trading and ensure a safe environment for everyone. Our Belfast Spa is reopening for Spa Treatments on 6th July - click here to find out more & book now

We have undertaken an extensive assessment of the COVID-19 infection risk to members and staff. As a result, we have made some changes to our working practices to reduce the risk as far as practicable and deliver first class, professional services.

Whilst we wait for a date from the Government about when we can open our Spas in England, Scotland & Wales we have made some key changes . . . . 

Spa Appointments

In order to restrict the number of people in the Spas at any one time, we will be operating at reduced capacity and using a phased approach. All appointments will need to be  pre-booked online, before you visit the Spas.  

We have taken the decision to reduce the number of appointments to allow appropriate sanitisation time to clean down touch points and uphold social distance measures to ensure that the 2 metre rule is managed properly. 

Members and guests using Spa for treatments will be asked to come alone in our first phase. Please bring your own personal  face mask, as you will be required to wear one where social distancing cannot be upheld. We would ask that all members  and guests wear a face mask on entrance. If you forget yours, we do have these on sale at the main club Reception. The washable and reusable ones are £7.50 for a pack of 2, or a disposable one is 50p.

We will be operating on a phased approach. 

Phase One (dates tbc)

This will be for treatment only and not Spa Days. This will work on a pre-booked appointment system only. Treatments can be booked online and are paid for at the time of booking.

  • Please arrive having completed your Spa Lifestyle medical questionnaire online

  • Only contactless methods of payment can be used on the day eg for purchase of retail products /take away drinks 

  • Ensure you are well enough to attend and are not showing any signs of COVID 19 symptoms.

Phase Two (dates tbc)

  • Spa Days will be welcomed  

  • These will need to be pre-booked online. 

  • People who have had Spa Days cancelled due to lockdown will be sent a link for re-booking. Please click on the link and go through the options.

  • Use of the health club facilities is not allowed, but you will be provided with a £10 voucher to use on the day in lieu of the facilities. Alternatively, you can defer your Spa Day until a later date when we can safely provide facility access

  • Presently, we will not be offering food in the Cafe Bar ; only tea or coffee

Timing

You will be asked to arrive 10 minutes before your treatment time. We will be running

on time, where possible.

If you are not able to arrive on time, we ask that you contact us; it may be that we have to reschedule your appointment.

Time will be allowed after each appointment for sanitisation of the treatment room, manicure stations, pedicure thrones and common areas of the Spa.

You will be ever-so-politely requested not to remain in the Spa longer than necessary after your appointment, but we will be offering a chance for you to purchase any recommended products on the day 

Screening

We will check your skin temperature on arrival and this needs to be below 35.6 degrees.

You will also be required to complete an online Spa Lifestyle/ COVID-19 screening questionnaire prior to your appointment. 

PPE

You will be requested to wear a face mask in the Spa and you are requested to bring your own mask.

The therapists will be wearing visors and appropriate PPE for treatment. Disposable aprons and gloves will also be in evidence for cleaning and sanitising the areas.

Hygiene

A rigorous cleaning regime is being employed in the Spa to ensure everyone’s safety, with high contact areas being sanitised after every client visit.

Hand sanitiser is available at the front of the club and you will be asked to use it before entering and again, as you leave the club.

We ask you to avoid touching any surfaces, if possible and that you wash your hands on entering the treatment room.

Please bring the minimum of articles with you and remove all jewellery and watches, in advance.

Payment using a contactless method or by the 360 Bannatyne Wristband are the only methods of payment.

After each treatment, the utensils and products are sanitized.

The spa reception, treatment rooms, manicure and pedicure areas,  products, touch points and PPE are santised to ensure that the strictest hygiene standards are upheld.

High risk people (clinically extremely vulnerable):

  • Are having chemotherapy or antibody treatment for cancer, including immunotherapy

  • Are having an intense course of radiotherapy (radical radiotherapy) for lung cancer

  • Are having targeted cancer treatments that can affect the immune system (such as protein kinase inhibitors or PARP inhibitors)

  • Have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)

  • Have had a bone marrow or stem cell transplant in the past 6 months, or are still taking medication

  • Those who pose a very high risk of getting infections (such as SCID or sickle cell)

  • Are taking medicine that makes them much more likely to get infections (such as high doses of steroids)

  • Have a serious heart condition 

  • Are pregnant

Note:

  • People at high risk from coronavirus should have been informed via a letter from the NHS.

  • If you are in the high risk group, it is not appropriate to have a face-to-face treatment at this time. 

COVID Symptoms?

If you have symptoms of COVID-19, you must not attend the Spa.  The list of main symptoms are :

  • high temperature 

  • new, continuous cough

  • loss or change to your sense of smell or taste

We are excited to welcome you back to the Spa as soon as we are able and hope that you are confident that we will be operating in very safe and hygienic surroundings.

What happens if I have a Spa Booking?

To reschedule your appointment, Spa Day or Spa Break please click here .

Due to us being closed, we will extend the expiry date for any directly purchased Bannatyne gift vouchers by 6 months. To extend your Bannatyne voucher/gift card please click hereplease note this must be done prior to your voucher/gift card expiring.  

If your voucher is from Wowcher, BuyAGift, Groupon, Virgin Experience Days or another 3rd party provider and you have already made your booking with us already you can reschedule your booking to a date within 6 months of your original booking date, even if this is past the expiry date of your voucher. 

If your booking has been made via SpaBreaks.com or SpaSeekers.com, please contact them directly.

If your query is not answered in this FAQ, please contact us when we reopen.


I haven't booked my voucher yet - what can I do?

If you have not yet booked your third party voucher with us, your expiry date is imminent (Virgin, BAG, WOWCHER, Groupon, Spabreaks.com , Spa Seekers, Red Letter Days, Activity Superstore) and would like more information on the status of your voucher, please refer directly to the relevant Company from which you have purchased your experience.


Hotels

We’re delighted to announce that on the 4th July 2020, following the latest Government regulations, our Darlington and Durham Hotels will reopen for business. This is closely followed by Charlton House, Somerset and Hastings Hotel on the 6th July 2020. 

To Book your Overnight Stay with us please click here and select the appropriate location. 

Key Points :

  • If you are showing symptoms of COVID-19 please do not attend or book. 

  • It is strongly advised that guests bring facemasks with them for use within areas of the hotel, where social distancing cannot be maintained.

  • Additional signage has been placed in the Hotels to support good hygiene practices.

  • Social distancing measures will be in place (customers and staff are to maintain a 2m distance from each other, wherever possible).

  • Fully trained staff with appropriate PPE.

  • Cashless or Card payments only.

  • Booking in advance for restaurants is encouraged, but walk-ins on the day will be permitted, provided we have the space. Each table will be allocated 2 hours. 

  • Our Health Club and Spa remain closed and access is unavailable.

To Book a table in one of our restaurants, please call the relevant number:

Charlton House Hotel: 01749 342008

Darlington Hotel: 01325 365858

Hastings Hotel: 01424 855110

Hotel Safety

 

FAQS - General

Q: I contacted you during the closure period in order to rearrange my stay with you. When will I hear back?

A: During our closure period, we received high volumes of correspondence. Unfortunately, whilst our staff were not in the business, we were unable to answer your query.  We kindly ask that you follow up on your correspondence, so our team can assist you. 

Q: I had a Spa Break booked with you during the closure period or I am due to attend in the near future. 

A: We are still unable to provide an update on when we are able to reschedule your Spa Break Experience with the Bannatyne Group. We continue to wait for the Government to provide an update on when our Spa and Health Clubs can reopen. 

Q: Who can I attend my overnight stay with?

Anyone can stay from Saturday 4th July 2020 in Durham & Darlington. 6th July 2020 Charlton House and Hastings Hotel.


Darlington Hotel FAQ

Restaurant

Q: Is your restaurant open?

  • Breakfast served 7-10am Mon to Fri and 8am - 10am Sat, Sun and bank holidays.

  • Garden Lunch Menu - served 12-5pm, daily.

  • Dinner served 5pm - 9pm, daily. (including weekends)

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN474 and disposable on the day as required.

  • Alcohol, Soft drinks, Tea and Coffee will be available.

  • Names, telephone numbers and addresses will be recorded at booking stage or once sat down.

  • Inside the hotel, we are allowed a maximum table of 6, but only from 2 households.

  • Outside in the gardens, we are allowed a maximum table of 6 only from 6 households.

  • Bookings for hot and cold drinks are also welcome to book a table. 

Q: Is room service available?

  • Room service menu in operation for Breakfast and Dinner - these menus will mirror the restaurant 

  • 7-10am Monday to Friday and 8am -10am Sat, Sun and bank holidays. Dinner between 5pm and 9pm, daily.

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN474 and disposable on the day as required.

  • Alcohol, soft drinks, Tea and Coffee will be available

Events

  • Q: I was due to attend an event with you during the closure period or I would like to rearrange an event in the future?

  • A: All events that were due to take place during the lockdown period can be rearranged by contacting us directly on events.darlingtonhotel@bannatyne.co.uk 

We are currently awaiting further Government Guidance in this area - thank you for your patience.


Charlton House Hotel FAQ

Restaurant

Q: Is your restaurant open?

  • Breakfast served 7-10am Mon to Fri and 8am - 11am Sat, Sun and bank holidays

  • Bar and Lounge Menu - served 11.30am - 9.30pm, daily.

  • Dinner served 6.30pm - 9.30pm, daily.

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - FDJ249 and disposable on the day as required.

  • Alcohol, Soft drinks, Tea and Coffee will be available

  • Names, telephone numbers and addresses will be recorded at the booking stage or once sat down

  • Inside the hotel we are allowed a maximum table of 6 but only from 2 households

  • Outside in the gardens we are allowed a maximum table of 6 only from 6 households.

  • Bookings for hot and cold drinks are also welcome to book a table. 

Q: Is room service available?

  • Room service menu in operation for Breakfast and Dinner - these menus will mirror the restaurant 

  • 7-10am Monday to Friday and 8am-11am Sat, Sun and bank holidays. Dinner between 6.30pm and 9.30pm, daily. Certain items available for 24hrs, denoted separately on the menu.

  • Alcohol, soft drinks, Tea and Coffee will be available

Events

  • Q: I was due to attend an event with you during the closure period or I would like to rearrange an event in the future?

  • A: All events that were due to take place during the lockdown period can be rearranged by contacting us directly on events.charltonhousehotel@bannatyne.co.uk.

 We are currently awaiting further Government Guidance in this area - thank you for your patience.


Hastings Hotel FAQ

Restaurant

Q: Is your restaurant open?

  • Breakfast served 7-10am Mon to Fri and 8am-10am Sat, Sun and bank holidays.

  • Lunch is not available until Monday 13th July, after which we will be open from 12-2pm, daily with a sandwich menu available from 11am -9pm.

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - CMV343 and disposable on the day as required.

  • Dinner served 6pm-9pm, daily ; reservations essential.

  • Alcohol, soft drinks, Tea and Coffee will be available.

  • Names, telephone numbers and addresses will be recorded at the booking stage or once sat down.

  • Inside the hotel, we are allowed a maximum table of 6 but only from 2 households.

  • Outside in the gardens we are allowed a maximum table of 6 only from 6 households.

  • Bookings for hot and cold drinks are also welcome to book a table. 

Q: Is room service available?

  • Room service menu in operation for Breakfast and Dinner - these menus will mirror the restaurant 

  • 7-10am Mon- Fri and 8am-10am Sat, Sun and bank holidays. Dinner between 6pm and 9pm,daily.  

  • Alcohol, soft drinks, Tea and Coffee will be available

Events

  • Q: I was due to attend an event with you during the closure period or I would like to rearrange an event in the future?

  • A: All events that were due to take place during the lockdown period can be rearranged by contacting us directly on events.hastingshotel@bannatyne.co.uk.

We are currently awaiting further Government Guidance in this area - thank you for your patience.


Durham Hotel FAQ

Restaurant

Q: Is your restaurant open?

  • Breakfast served 7-11am Mon to Fri and 8am-10am Sat, Sun and bank holidays.

  • Dinner served 5pm - 9pm, daily. (including weekends)

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN475 and disposable on the day as required.

  • Dinner served 6pm-9pm, daily ; reservations essential.

  • Alcohol, soft drinks, Tea and Coffee will be available.

  • Names, telephone numbers and addresses will be recorded at the booking stage or once sat down.

  • Inside the hotel, we are allowed a maximum table of 4 but only from 2 households.

Q: Is room service available?

  • Room service menu in operation for Breakfast and Dinner - limited menu. Can be seen on check in. Mirrors main part of the menu.

  • 7am-11 am Monday to Friday and 8am-11am Sat, Sun and bank holidays. Dinner between 5pm-9pm, daily.

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN475 and disposable on the day as required.

  • Alcohol, soft drinks, Tea and Coffee will be available