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COVID-19

For the most up to date information on Coronavirus symptoms & advice please visit: https://www.nhs.uk/conditions/...

HEALTH CLUB

Following guidance issued by the Government on 20 March 2020, The Bannatyne Group has closed its Health Club and Spas with immediate effect. This closure is temporary and we will reopen as soon as the Government allows us. 

In relation to your membership, we will action the following changes on your behalf ; you do not need to do anything :

  • We will freeze your membership free of charge with immediate effect and not debit your account further. credit you back with the remaining days from March, when we reopen.
  • Anyone who has already paid to freeze their membership, we will credit the amount back to you when we reopen.
  • Annual payers will have the period of closure credited to the end of their membership.

Please do not cancel your Direct Debit. We will not claim this during the period we are closed. 

While closed our team will not have access to the Club or our systems and will not be able to process membership changes or respond to membership queries. All current open member enquiries will be closed and our priority now is on the health and well-being of our team and you, our members. We hope that you understand and will support us in this respect. If you have a query or request not covered in this FAQ, please contact us once we reopen.

We will be doing regular updates on our Social Media channels as well as via our Bannatyne App , so please ensure you follow us and download the app.

Additionally, we will also be providing regular updates via email and on our website www.bannatyne.co.uk

Whilst we are closed, we have issued the Les Mills On Demand classes on our App, in an effort for people to stay healthy and enjoy the benefits of regular exercise. We want to help our members during these difficult and unprecedented times.

Thank you for your custom and patience during these difficult times.

We will look forward to seeing you back in the Clubs, when we are open. 

Stay safe.

The Bannatyne Team

Google Play Store App Download - click here     App Store App Download - click here

SPA

What happens if I have a Spa Booking?

To reschedule your appointment, Spa Day or Spa Break please click here .

Due to us being closed, we will extend the expiry date for any directly purchased Bannatyne gift vouchers by 6 months. To extend your Bannatyne voucher/gift card please click hereplease note this must be done prior to your voucher/gift card expiring.  

If your voucher is from Wowcher, BuyAGift, Groupon, Virgin Experience Days or another 3rd party provider and you have already made your booking with us already you can reschedule your booking to a date within 6 months of your original booking date, even if this is past the expiry date of your voucher. 

If your booking has been made via SpaBreaks.com or SpaSeekers.com, please contact them directly.

If your query is not answered in this FAQ, please contact us when we reopen.


I haven't booked my voucher yet - what can I do?

If you have not yet booked your third party voucher with us, your expiry date is imminent (Virgin, BAG, WOWCHER, Groupon, Spabreaks.com , Spa Seekers, Red Letter Days, Activity Superstore) and would like more information on the status of your voucher, please refer directly to the relevant Company from which you have purchased your experience.


HOTELS

Following the most recent changes in guidelines, we have taken the difficult decision to close the Hotels to accommodation, dining and event bookings for the duration of the current restrictions. 

Should your booking take place before 1st May 2020, a member of the team will be in contact to discuss your options in terms of postponing or cancelling this.

For bookings taking place following this date, either that have already been made or you would like to make, please contact the hotel directly. (Details below).

We look forward to celebrating all of your special occasions and welcoming our loyal guests back, as soon as we are able to.

In the meantime keep safe, and thank you for your patience and understanding during this challenging time.


What about my reservation?

We remain committed to offering you flexible booking options. Given these unique circumstances, Bannatyne is making additional adjustments to our hotel booking policies to give you extra piece of mind when booking directly with Bannatyne: 

Existing reservations - all reservations, even group reservations or those described as non-cancellable, that are scheduled for arrival on or before 30 April 2020 can be cancelled up until 12pm on the day before arrival. 

New reservations - any reservation made today or up to and including 30 April 2020 for stays 30 June 2020, can be changed or cancelled up until 12pm on the day before arrival. This applies to all types of booking, including individual bookings, group bookings and those described as non-cancellable. However, if you have: (i) been tested positive for Coronavirus in the past 14 days, (ii) have flu-like symptoms, have a recent onset of a new continuous cough and/or a high temperature or (iii) have specific health conditions which put you at risk, please get in touch with us to discuss your booking. 

If you have booked your stay at Bannatyne through a third party, please contact them regarding their reservation policies.

What happens if I have a wedding, event or special occasion booked ?

We are taking advice and following the Government guidelines in relation to ‘’ social distancing ‘’ and will act in accordance with these. 

For those who have an up and coming event such as a Wedding/Party/social gathering and are worried about the ability of this to go ahead, please contact the Events Co-Ordinator or General Manager at the hotel, who will advise, accordingly. 

If your booking falls between March and end of April, we will accept cancellation for your booking. Anything beyond April 30th, we will re-schedule your booking for a later date in the year.

Darlington:  click here

Hastings: click here

Charlton House:  click here