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COVID-19

For the most up to date information on Coronavirus symptoms & advice please visit: https://www.nhs.uk/conditions/...

HEALTH CLUB

Following the announcement on the 9th July 2020, issued by the Government, Health Clubs and Gyms in England are now able to reopen from the 25th July 2020. 

If you are a member of a Health Club in England, we will write to you directly to confirm the dates of reopening, the new COVID-19 safety measures in your Health Club.

Please be advised that not all English Health Clubs will reopen on the 25th July 2020 (such as where a local lockdown applies), please regularly check this page for an up to date list and on our social media pages. 

Our Belfast Health club reopened on Friday 10th July 2020, following advice from the Northern Ireland Executive. 

For Scotland and Wales, our Health Clubs remain closed until further guidance is provided. 

Our Health Clubs are Re-opening!

We’re delighted to announce that, following the easing of COVID-19 lockdown restrictions, the steady lowering of new cases in the community and the changes we've made in the Health Clubs and Spas, that some of our Health Clubs will be opening from 25th July.

INDIVIDUAL HEALTH CLUB OPENING DATES

◌ Belfast OPEN 

Opening 25th July 

◌ Ashford ◌ Banbury ◌ Barnsley ◌ Blackpool ◌ Braintree ◌ Brindley Place ◌ Bristol ◌ Broadstairs ◌ Burton ◌ Bury St Edmunds ◌ Carlisle ◌ Chafford one Hundred ◌ Charlton House ◌ Chester-Le-Street ◌ Chingford ◌ Colchester ◌ Colchester Kingsford park◌ Cookridge Hall ◌ Coulby Newham ◌ Crewe ◌ Darlington ◌ Durham ◌ Eastbourne ◌ Fairfield ◌ Folkestone ◌ Grove Park ◌ Hastings ◌ Humberston ◌ Ingleby Barwick ◌ Lowestoft ◌ Luton ◌ Manchester ◌  Manchester Quay St ◌Mansfield ◌ Milton keynes ◌ Norwich ◌ Norwich West ◌ Orpington ◌ Peterborough ◌ Rotherham ◌ Shrewsbury ◌ Skelmersdale ◌ Solihull ◌ Sutton Coldfield ◌ Tamworth ◌ Wakefield ◌ Wellingborough ◌ Weybridge ◌ Wildmoor ◌ Worksop ◌ York

If your Health Club is not listed with a reopening date please check back at a later date for an update or keep an eye on our social channels.

We've made some changes

We have undertaken an extensive assessment of the COVID-19 infection risk to guests and staff. As a result, we have made some changes to our working practices to reduce the risk as far as practicable and deliver first class, professional services.

If your Health Club remains closed, we have actioned the following changes on your behalf ; you do not need to do anything:

  • We will freeze your membership free of charge with immediate effect and not debit your account further. We will credit your membership with the remaining days from March, when we reopen.

  • Anyone who has already paid to freeze their membership, we will credit the amount back to you when we reopen.

  • Annual payers will have the period of closure credited to the end of their membership.

Please do not cancel your Direct Debit. We will not claim this during the period we are closed. 

While closed our team will not have access to the Club or our systems and will not be able to process membership changes or respond to membership queries. All current open member enquiries will be closed and our priority now is on the health and well-being of our team and you, our members. We hope that you understand and will support us in this respect. If you have a query or request not covered in this FAQ, please contact us once we reopen.

We will be doing regular updates on our Social Media channels as well as via our Bannatyne App , so please ensure you follow us and download the app.

Additionally, we will also be providing regular updates via email and on our website www.bannatyne.co.uk

Whilst we are closed, we have issued the Les Mills On Demand classes on our App, in an effort for people to stay healthy and enjoy the benefits of regular exercise. We want to help our members during these difficult and unprecedented times.

Thank you for your custom and patience during these difficult times.

We will look forward to seeing you back in the Clubs, when we are open. 

Stay safe.

The Bannatyne Team

Google Play Store App Download - click here     App Store App Download - click here

SPA

The Spa is Re-opening!

We’re delighted to announce that, following the easing of COVID-19 lockdown restrictions, the steady lowering of new cases in the community and the changes we've made in the Health Clubs and Spas, that some of our Spas will be opening from 15th July.

INDIVIDUAL SPA OPENING DATES

◌ Belfast OPEN - taking bookings now.

Opening 15th July - taking bookings now.

◌ Broadstairs ◌ Bury St Edmunds ◌ Hastings ◌ Kingsford Park ◌

Opening 17th July - taking bookings now.

◌ Ashford ◌ Banbury ◌ Barnsley ◌ Blackpool ◌ Bristol ◌ Chafford Hundred 

◌ Charlton House ◌ Chingford ◌ Crewe ◌ Darlington ◌ Durham ◌ Fairfield 

◌ Humberston ◌ Ingleby Barwick ◌ Luton ◌ Manchester Quay St ◌ Mansfield 

◌ Milton Keynes ◌ Norwich ◌ Orpington ◌ Peterborough ◌ Shrewsbury ◌ Solihull 

◌ Sutton Coldfield ◌ Tamworth ◌ Wakefield ◌ Weybridge ◌ Wildmoor ◌ York

Opening July 25th - We will be open for bookings soon

◌ Brindleyplace ◌ Burton On Trent ◌ Carlisle ◌ Dunfermline ◌ Inverness ◌ Newcraighall ◌ Perth

If your Spa is not listed with a re-opening date please check back at a later date for an update or keep an eye on our social channels.

 We've made some changes

We have undertaken an extensive assessment of the COVID-19 infection risk to members and staff. As a result, we have made some changes to our working practices to reduce the risk as far as practicable and deliver first class, professional services. 

Spa Appointments

In order to restrict the number of people in the Spas at any one time, we will be operating at reduced capacity and using a phased approach. All appointments must be pre-booked, before you visit the Spas. 

We have taken the decision to reduce the number of appointments to allow appropriate sanitisation time to clean down touch points and uphold social distance measures.

Members and guests using the Hairdressers and Spa will be asked to come alone in Phase one, unless there is a need for assistance. Please bring your own personal face mask, as you will be required to wear one, where social distancing cannot be upheld. We would ask that all members and guests wear a face mask on entrance. If you forget yours, we do have these on sale at the main club Reception.

We will be operating on a phased approach.

Phase One - from 15th July

This will be for treatment only and not Spa Days. This will work on a pre-booked appointment system only. Treatments can be booked online and are paid for at the time of booking.

Please arrive having completed your Spa Lifestyle medical questionnaire online

Only contactless methods of payment can be used on the day eg for purchase of retail products /take away drinks

Ensure you are well enough to attend and are not showing any signs of COVID 19 symptoms.

Those who have had a booking ‘frozen’ from March 21st 2020 to the present day - you will be sent a separate booking link for you to reschedule your booking online.

Phase Two - early to mid August

Spa Days will be welcomed

These will need to be pre-booked online.

People who have had Spa Days cancelled due to lockdown will be sent a link automatically for re-booking. Please click on the link and go through the options and to reschedule your booking online.

Use of the health club facilities is not allowed, but you will be provided with a £10 voucher to use on the day in lieu of the facilities. Alternatively, you can defer your Spa Day until a later date when we can safely provide facility access

Presently, we will only be offering a limited cafe bar/ restaurant menu.

Timing

You will be asked to arrive 10 minutes before your treatment time. We will be running

on time, where possible.

If you are not able to arrive on time, we ask that you contact us; it may be that we have to reschedule your appointment.

Time will be allowed after each appointment for sanitisation of the treatment room, manicure stations, pedicure thrones and common areas of the Spa.

You will be ever-so-politely requested not to remain in the Spa longer than necessary after your appointment, but we will be offering a chance for you to purchase any recommended products on the day

Screening

At reception, we will check your skin temperature. If this is excessive, you will be asked to wait for 10 minutes and then be re-tested. Unfortunately, you will be denied entry if your temperature reading exceeds this upper limit for a second time. We ask that you please respect our team if they ask you to refrain from entering the Spa and support us in being compliant with new guidelines.

You will also be required to complete an online Spa Lifestyle/ COVID-19 screening questionnaire prior to your appointment.

PPE

You will be requested to wear a face mask in the Spa and you are requested to bring your own mask.

The therapists will be wearing visors and appropriate PPE for treatment. Disposable aprons and gloves will also be in evidence for cleaning and sanitising the areas.

Hygiene

A rigorous cleaning regime is being employed in the Spa to ensure everyone’s safety, with high contact areas being sanitised after every client visit.

Hand sanitiser is available at the front of the club and you will be asked to use it before entering and again, as you leave the club.

We ask you to avoid touching any surfaces, if possible and that you wash your hands on entering the treatment room.

Please bring the minimum of articles with you and remove all jewellery and watches, in advance.

Payment using a contactless method or by the 360 Bannatyne Wristband are the only methods of payment.

After each treatment, the utensils and products are sanitized.

The spa reception, treatment rooms, manicure and pedicure areas, products, touch points and PPE are santised to ensure that the strictest hygiene standards are upheld.

COVID Symptoms?

If you have symptoms of COVID-19, you must not attend the Spa. The list of main symptoms are :

◌ High temperature

◌ New, continuous cough

◌ Loss or change to your sense of smell or taste

We are excited to welcome you back to the Spa and hope that you are confident that we will be operating in very safe and hygienic surroundings.

The Bannatyne Spa Team


What happens if I have a Spa Booking?

To reschedule your appointment, Spa Day or Spa Break please click here .

Due to us being closed, we will extend the expiry date for any directly purchased Bannatyne gift vouchers by 6 months. To extend your Bannatyne voucher/gift card please click hereplease note this must be done prior to your voucher/gift card expiring.  

If your voucher is from Wowcher, BuyAGift, Groupon, Virgin Experience Days or another 3rd party provider and you have already made your booking with us already you can reschedule your booking to a date within 6 months of your original booking date, even if this is past the expiry date of your voucher. 

If your booking has been made via SpaBreaks.com or SpaSeekers.com, please contact them directly.

If your query is not answered in this FAQ, please contact us when we reopen.


I haven't booked my voucher yet - what can I do?

If you have not yet booked your third party voucher with us, your expiry date is imminent (Virgin, BAG, WOWCHER, Groupon, Spabreaks.com , Spa Seekers, Red Letter Days, Activity Superstore) and would like more information on the status of your voucher, please refer directly to the relevant Company from which you have purchased your experience.


Hotels

We’re delighted to announce that all of our Hotels are open from 6th July 2020 and you are encouraged to book online here for your stay.

We are very grateful for the patience and understanding of our regular guests and visitors, who have been asking when we will be able to offer our great hospitality, again.


We've made some changes...

We have undertaken an extensive assessment of the COVID-19 infection risk to guests and staff. As a result, we have made some changes to our working practices to reduce the risk as far as practicable and deliver first class, professional services.



Reservations

In order to manage the number of people in the hotels at any one time, we will be asking guests to book their reservation online. This will allow our teams to monitor the occupancy of the venues in line with social distancing measures and capacities of the restaurant and break out areas. You can book your reservation here.


PPE

You will be requested to wear a face mask in the hotel where social distancing cannot be upheld. 

The hotel staff will be wearing visors and appropriate PPE for job related tasks. Disposable aprons and gloves will also be in evidence for cleaning and sanitising the areas.

You will see perspex screens in some of the hotel reception areas to reduce the risk of COVID 19.



Hygiene

A rigorous cleaning regime is being employed in the hotels to ensure everyone’s safety, with high contact areas being sanitised every two hours and increased levels of cleaning in hotel bedrooms, following guest visits.

Hand sanitiser is available at the front of every hotel and you will be asked to use it before entering and again, as you exit.

We ask you to avoid touching any surfaces, if possible and that you wash your hands before entering the restaurant and bar areas. There is signage in place to remind guests to remind them of this procedure and sanitizers are available to use at the entrance of the food and beverage locations.

Payment using a contactless method, room charge and the 360 Bannatyne Wristband are the only methods of payment. No cash payments please.

The hotel rooms are sanitized to the highest level after every guest visit and cleaned using approved products effective on an enveloped virus such as COVID-19. Magazines, extra reading materials, extra pillows and runners on beds  have  been removed in every effort to reduce any COVID transmission. 

The restaurants, bars and outside areas are all set up for social distancing and this has enabled us to provide  comprehensive menu options, although these may have been reduced in some locations. Please go to the individual hotel sections for further updates and availability for dining options.



Covid - 19

If you have symptoms of COVID-19, you must not attend our Hotels.  The list of main symptoms are :

  • high temperature 

  • new, continuous cough

  • loss or change to your sense of smell or taste

Hotel Safety

We are excited to welcome you back to the hotels and hope that you are confident that we will be operating in very safe and hygienic surroundings. 


FAQS - General

Q: I contacted you during the closure period in order to rearrange my stay with you. When will I hear back?

A: During our closure period, we received high volumes of correspondence. Unfortunately, whilst our staff were not in the business, we were unable to answer your query.  We kindly ask that you follow up on your correspondence, so our team can assist you. 

Q: I had a Spa Break booked with you during the closure period or I am due to attend in the near future. 

A: We are still unable to provide an update on when we are able to reschedule your Spa Break Experience with the Bannatyne Group. We continue to wait for the Government to provide an update on when our Spa and Health Clubs can reopen. 

Q: Who can I attend my overnight stay with?

Anyone can stay from Saturday 4th July 2020 in Durham & Darlington. 6th July 2020 Charlton House and Hastings Hotel.


Darlington Hotel FAQ

Restaurant

Q: Is your restaurant open?

  • Breakfast served 7.00am-10.00am Mon to Fri and 8.00am - 10.00am Sat, Sun and bank holidays.

  • Garden Lunch Menu - served 12 noon-5.00pm, daily.

  • Dinner served 5.00pm - 9.00pm, daily. (including weekends)

  • We are now open for Lunch 12.00-5.00pm, daily, ‘’AfternoonTea’’, daily 12.00pm- 5.00pm and then Dinner 5.00pm-9.00pm daily for NON-RESIDENTS. Book a table is open to book online for Lunch, Dinner and Afternoon Tea for the above times.

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN474 and disposable on the day as required.

  • Alcohol, Soft drinks, Tea and Coffee will be available.

  • Names, telephone numbers and addresses will be recorded at booking stage or once seated at your table .

  • Inside the hotel, we are allowed a maximum table of 6, but only from 2 households.

  • Outside in the gardens, we are allowed a maximum table of 6 from 6 households.

  • Bookings for hot and cold drinks can be made using the book a table app.

Q: Is room service available?

  • Room service menu in operation for Breakfast and Dinner - these menus will mirror the restaurant 

  • 7.00am-10.00am Monday to Friday and 8.00am-10.30am Sat, Sun and bank holidays. Dinner between 5.00pm and 9.00pm, daily.

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN474 and disposable on the day as required.

  • Alcohol, soft drinks, Tea and Coffee will be available.

Events

  • Q: I was due to attend an event with you during the closure period or I would like to rearrange an event in the future?

  • A: All events that were due to take place during the lockdown period can be rearranged by contacting us directly on events.darlingtonhotel@bannatyne.co.uk 

We are currently awaiting further Government Guidance in this area - thank you for your patience.

Charlton House Hotel FAQ

Restaurant

Restaurant

Q: Is your restaurant open?

  • Breakfast served 7.00-10.00am Mon to Fri and 8.00am - 10.30am Sat, Sun and bank holidays

  • Bar and Lounge Menu - served 11.30am - 9.30pm, daily.

  • Dinner served 6.00pm - 9.00pm, daily.

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN477 and disposable on the day as required

  • Alcohol, Soft drinks, Tea and Coffee will be available

  • Names, telephone numbers and addresses will be recorded at the booking stage or once seated at your table.

  • Inside the hotel we are allowed a maximum table of 6 but only from 2 households

  • Outside in the gardens we are allowed a maximum table of 6 only from 6 households.

  • Bookings for hot and cold drinks are also welcome to book a table. 

Q: Is room service available?

  • Room service menu in operation for Breakfast and Dinner - these menus will mirror the restaurant which is 7.00-10.00am Monday to Friday and 8.00am-10.30am Sat, Sun and bank holidays. 

  • Dinner is served between 6.00pm and 9.00pm, daily. Certain items available for 24hrs, denoted separately on the menu.

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN477 and disposable on the day as required.

  • Alcohol, soft drinks, Tea and Coffee will be available

Events

  • Q: I was due to attend an event with you during the closure period or I would like to rearrange an event in the future?

  • A: All events that were due to take place during the lockdown period can be rearranged by contacting us directly on events.charltonhousehotel@bannatyne.co.uk.

 We are currently awaiting further Government Guidance in this area - thank you for your patience.

Hastings Hotel FAQ

Restaurant

Q: Is your restaurant open?

  • Breakfast served 7.00-10.00am Mon to Fri and 8.00am-10.00am Sat, Sun and bank holidays.

  • Lunch served Monday to Saturday 12.00-2:30pm and Sunday 12:30 - 3.00pm 

  • We are open to NON-RESIDENTS for hot & cold drinks, lunch and dinner, daily

  • Dinner served 6.00pm-9.00pm, daily ; reservations essential.

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN478  and disposable on the day as required

  • Alcohol, soft drinks, Tea and Coffee will be available.

  • Names, telephone numbers and addresses will be recorded at the booking stage or once seated at your table .

  • Inside the hotel, we are allowed a maximum table of 6 but only from 2 households.

  • Outside in the gardens we are allowed a maximum table of 6 only from 6 households.

  • Bookings for hot and cold drinks are also welcome to book a table. 

Q: Is room service available?

  • Room service menu in operation for Breakfast and Dinner - these menus will mirror the restaurant. 

  • 7.00am-10.00am Mon- Fri and 8.00am-10.00am Sat, Sun and bank holidays. Dinner between 6.00pm and 9.00pm, daily.  

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN478 and disposable on the day as required.

  • Alcohol, soft drinks, Tea and Coffee will be available

Events

  • Q: I was due to attend an event with you during the closure period or I would like to rearrange an event in the future?

  • A: All events that were due to take place during the lockdown period can be rearranged by contacting us directly on events.hastingshotel@bannatyne.co.uk.

We are currently awaiting further Government Guidance in this area - thank you for your patience.

Durham Hotel FAQ

Restaurant

Q: Is your restaurant open?

  • Breakfast served 7.00am-11.00am Mon to Fri and 8.00am-10.00am Sat, Sun and bank holidays.

  • Dinner served 5.00pm - 9.00pm, daily. (including weekends)

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN475 and disposable on the day as required.

  • Alcohol, Soft drinks, Tea and Coffee will be available.

  • Names, telephone numbers and addresses will be recorded at booking stage or once seated at your table.

  • Inside the hotel, we are allowed a maximum table of 4, but only from 2 households.

Q: Is room service available?

  • Room service menu in operation for Breakfast and Dinner - limited menu. Can be seen on check in. Mirrors main part of the menu.

  • 7.00am-11.00am  Monday to Friday and 8.00am-11.00am Sat, Sun and bank holidays. Dinner  is served between 5.00pm-9.00pm, daily.

  • Menus will be on our website under the restaurant tab, on allergymenu.co.uk - BAN475 and disposable on the day as required.

  • Alcohol, soft drinks, Tea and Coffee will be available