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Guest Directory

Due to the Covid-19 situation we have removed the paper copies of our Guest directories in the rooms, all relevant information regarding your stay can be found below. 

ACCESS 

Our Hotel Reception is staffed 24 hours a day. To contact Reception call 01325 628450 or use the QR code on your bedside table to Whats App reception.

Masks must be worn in all public areas around the hotel.

BAR 

The Bar is open from 10am for soft drinks and hot beverages, and serves alcohol from 11am. All drinks will be room service and all bills to be charged to bedrooms. tray charges for drinks will not apply. Click here to view the drinks menu. 

BREAKFAST

A hearty breakfast is served from 6.30am until 9.30am Monday to Friday, and 8am until 10am Saturday, Sunday and Bank Holidays as Room Service. Please place your order with Reception the evening before by dialling 01325 628450 with requested time. Room Service tray charged at £3.50.  Click here to see the Breakfast Menu.

DEPARTURE 

Bedrooms are to be vacated by 11am on the day of departure, otherwise an additional charge may be incurred. Your invoice will be emailed to you on the morning of departure. If the invoice is correct, please drop your key in the Express Check Out Box located in the main lobby. Any queries, please contact Reception on 01325 628450.

DINNER

Maxine's Restaurant is open between 5pm and 845pm, Monday to Sunday. Booking is always recommended. For Dinner Room Service please use the QR Code provided for the Bannatyne Room Service App or call Reception on 01325 628450. Tray charges of £3.50 will apply. Click here to view our Room Service Menu.

FIRE REGULATIONS

Please make yourself aware of fire exits and emergency procedures on arrival.

In the event of a fire, raise the alarm by breaking the glass in the nearest fire alarm call point. Please follow the fire exit signs for the nearest exit. The assembly point is in the car park at the rear of the Hotel car park. Please DO NOT stop to collect your valuables or return to your room. 

HEALTH CLUB

Opening Hours: 

Monday - Friday 6am to 10.30pm

Saturday & Sunday 7am to 8pm. 

Children are able to use the pool between 2pm and 7pm only. 

Last entry is 30 minutes prior to closing time

Access to the Health Club, located 5 minutes drive from the hotel is complimentary to all customers booking direct and please collect a pass from Reception. If you require a towel please request one at the hotel reception. For all non-direct bedroom bookings you can purchase a £10 per person Health Club from Reception. 


HEATING

Heating can be controlled by the thermostatic valve on your radiators.

HOUSEKEEPING SERVICES

Our Housekeeping team work daily between 9am and 3pm. We have supplied a door hanger - should you wish to have your room serviced, please place this on the outside of the door. If you don’t require your bedroom to be serviced during your stay, but require further amenities, please contact Reception on 01325 628450 who will be more than happy to assist.

ROOM FACILITIES

Your bedroom is equipped with a plasma television (incorporating Freeview channels and digital radio), hospitality tray, fan, hairdryer and ironing facilities. 

Emergency disposable toiletries are available to purchase from Reception.  

FANS

During the Summer months, should the temperature increase, we have a fan located in the wardrobe for your use.

SMOKING

We operate a NO SMOKING and NO VAPING (E-Cigarettes) policy throughout the hotel. A fine of £100 is payable by guests who disregard this policy as we may be unable to let rooms afterwards.  

 There is a designated smoking area outside of the hotel on the terrace.

TAXIS

We would be happy to make any bookings you require. If you prefer to arrange your own travel plans, we would recommend the following provider:

Darlington Station Taxis - (01325) 468888

TELEPHONES

Please contact Reception on 01325 628450 or scan the QR on your bedside table to use our Whats App facility.

WIFI

Is available to guests without charge, please search for www.bannatyne.co.uk , register your details via the Cloud network and click to access. 


For any other queries please contact Reception on 01325 365858