Due to the Covid-19 situation we have removed the paper copies of our Guest directories in the rooms, all relevant information regarding your stay can be found below.
Bannatyne Darlington Health Club will reopen on Monday, April 12th.
Our Hotel Reception is staffed 24 hours a day. To contact Reception 01325 365858.
Masks must be worn in all public areas around the hotel.
The Bar is open from 10am for soft drinks and hot beverages, and serves alcohol from 11am. All drinks will be room service and all bills to be charged to bedrooms. tray charges for drinks will not apply. Click here to view the drinks menu.
A hearty breakfast is served from 6.30am until 9.30am Monday to Friday, and 8am until 10am Saturday, Sunday and Bank Holidays as Room Service. Please place your order with Reception the evening before by dialing 01325365858 with requested time. Room Service tray charges will not apply Click here to see the Breakfast Menu.
Bedrooms are to be vacated by 11am on the day of departure, otherwise an additional charge may be incurred. Your invoice will be emailed to you on the morning of departure. If the invoice is correct, please drop your key in the Express Check Out Box located in the main lobby. Any queries, please contact Reception on 01325 365858.
Dinner will be served as Room Service daily from 5pm, with last orders being taken for food at 8.45pm. To order from your room please contact Reception by dialling 01325265858. Room Service tray charges will not apply View the Dinner Menu by clicking here.
Please make yourself aware of fire exits and emergency procedures on arrival.
In the event of a fire, raise the alarm by breaking the glass in the nearest fire alarm call point. Please follow the fire exit signs for the nearest exit. The assembly point is in the car park at the rear of the Hotel car park. Please DO NOT stop to collect your valuables or return to your room.
Monday - Friday 6am to 10.30pm
Saturday & Sunday 7am to 8pm.
Children are able to use the pool between 2pm and 7pm only.
Last entry is 30 minutes prior to closing time
Heating can be controlled by the thermostatic valve on your radiators.
Our Housekeeping team work daily between 9am and 3pm. We have supplied a door hanger - should you wish to have your room serviced, please place this on the outside of the door. If you don’t require your bedroom to be serviced during your stay, but require further amenities, please contact Reception on 01325 365858 who will be more than happy to assist.
Your bedroom is equipped with a plasma television (incorporating Freeview channels and digital radio), hospitality tray, fan, hair dryer and ironing facilities.
Emergency disposable toiletries are available to purchase from Reception.
During the Summer months, should the temperature increase, we have a fan located in the wardrobe for your use.
We operate a NO SMOKING and NO VAPING (E-Cigarettes) policy throughout the hotel. A fine of £100 is payable by guests who disregard this policy as we may be unable to let rooms afterwards.
There is a designated smoking area outside of the hotel on the terrace.
We would be happy to make any bookings you require. If you prefer to arrange your own travel plans, we would recommend the following provider:
Darlington Station Taxis - (01325) 468888
To contact Reception, please call 01325 365858
Is available to guests without charge, please search for www.bannatyne.co.uk , register your details via the Cloud network and click to access.
For any other queries please contact Reception on 01325 365858
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Our Health Clubs and Spas in England, Scotland, Wales & Northern Ireland have now reopened.
Our Darlington and Durham Hotels are open to essential workers on a room only basis. Book HERE.
Our Charlton House, Darlington and Hastings hotels are currently offering outdoor hospitality. Please contact the location to book a table.
Read Our FAQS for further details on reopening in accordance with Government guidance and about our Coronavirus adjustments.