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Guest Directory

Due to the Covid-19 situation we have removed the paper copies of our Guest directories in the rooms, all relevant information regarding your stay can be found below. 

Bannatyne Darlington Health Club is now open.


Our Hotel Reception is staffed 24 hours a day. To contact Reception from your Bedroom, please dial (0). Between 9.30pm and 6.30pm, please dial (9) 01325 365858.

Masks must be worn in all public areas around the hotel.


The Bar is open from 10am for soft drinks and hot beverages, and serves alcohol from 11am. All drinks will be table service and all bills to be charged to bedrooms. Please ensure you bring your key card and slip with you. Last orders for drinks will be at 9.30pm, and the bar will close at 10pm. Residents can order drinks to their room after this, and tray charges for drinks will not apply after 10pm.


A hearty breakfast is served from 7am until 9.45am Monday to Friday, and 8am until 10am Saturday, Sunday and Bank Holidays in Maxine's Bar & Restaurant. Room Service is available each morning, ideally please contact Reception on "0" the evening before with order and requested time. Room Service tray charges apply at £3.50 if ordering room service. Reservations are required for tables at breakfast during weekends.  Click here to see the Breakfast Menu


Bedrooms are to be vacated by 11am on the day of departure, otherwise an additional charge may be incurred. Your invoice will be emailed to you on the morning of departure. If the invoice is correct, please drop your key in the Express Check Out Box located in the main lobby. Any queries, please contact Reception on “0”.


Dinner will be served in Maxine's Bar & Restaurant daily from 5pm, with last orders being taken for food at 8.45pm. The Bar & Restaurant will close at 10pm. Room Service is available by dialing "0" to reception. Room Service tray charges apply at £3.50 if ordering room service.  View the Dinner Menu by clicking here


Please make yourself aware of fire exits and emergency procedures on arrival.

In the event of a fire, raise the alarm by breaking the glass in the nearest fire alarm call point. Please follow the fire exit signs for the nearest exit. The assembly point is in the car park at the rear of the Hotel car park. Please DO NOT stop to collect your valuables or return to your room. 


The Health club is situated approx 1.2 miles from the hotel on Haughton Road. As a hotel guest you are able to use the facilities during your stay, please enquire at reception for a pass (a charge may apply). 

Guests are required to wear a mask and have your temperatures checked upon entering the club, and you need to take your own towels. Capacity is limited so you may need to book a time slot for the pool.

Opening Hours: 

Monday - Friday 6am to 10.30pm

Saturday & Sunday 7am to 8pm. 

Children are able to use the pool between 2pm and 7pm only. 

Last entry is 30 minutes prior to closing time


Heating can be controlled by the thermostatic valve on your radiators.


Our Housekeeping team work daily between 9am and 3pm. We have supplied a door hanger - should you wish to have your room serviced, please place this on the outside of the door. If you don’t require your bedroom to be serviced during your stay, but require further amenities, please contact Reception on “0” who will be more than happy to assist.


Your bedroom is equipped with a plasma television (incorporating Freeview channels and digital radio), hospitality tray, fan, hair dryer and ironing facilities. 

Emergency disposable toiletries are available to purchase from Reception.  


During the Summer months, should the temperature increase, we have a fan located in the wardrobe for your use.


We operate a NO SMOKING and NO VAPING (E-Cigarettes) policy throughout the hotel. A fine of £100 is payable by guests who disregard this policy as we may be unable to let rooms afterwards.  

 There is a designated smoking area outside of the hotel on the terrace.


We would be happy to make any bookings you require. If you prefer to arrange your own travel plans, we would recommend the following provider:

Darlington Station Taxis - (01325) 468888


To contact Reception, please dial (0)

To place an outside telephone call, please dial (9)

External calls are charged at 25p p/min.

Mobile networks are charged at 50p/min. (tariffs may vary). 

International calls are charged at £1/min.  

To telephone another bedroom, please place a prefix of (10) before the room number that you are trying to telephone. e.g. to dial Room 5, please dial (10)05


Is available to guests without charge, please search for www.bannatyne.co.uk , register your details via the Cloud network and click to access. 

For any other queries please contact Reception on “0” 


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