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Hi there!
There is currently an outstanding balance on your membership. We are sure there’s a good reason for this and we are ready to help get your membership back on a healthier track!
Our records indicate your direct debit has been cancelled. If this cancellation was intentional because you wish to end your membership, we would appreciate the opportunity to discuss your reasons for this decision.
Please be advised that, according to our membership terms and conditions, we require one month's written notice, which is effective from the first of the following month to formally process your membership termination.
Want To Make A Payment or Looking To Reinstate Your Direct Debit?
Payment can be made online via your Member Portal. You’ll find this under the ‘Financial’ section of your Portal. If you wish to reinstate your Direct Debit this can be done via the Member Portal, by logging in and choosing ‘Manage’ from the left hand option. Log in below:
MEMBER PORTAL
Did You Request To Cancel or Freeze?
If you requested to cancel, or to suspend your membership, but have not had a response, please follow up with your club. Please have a copy of your request ready to send over to us, as we’ll need the original date! Use our Contact Form to get in touch, choosing Health Club as the business area and ‘Payment’ as the enquiry type.
In Financial Difficulty?
We understand that not everyone may be in a position to continue their membership right now. If your financial circumstances have changed significantly, please get in touch with us and we’ll be able to advise you of the options available. Use our Contact Form to get in touch, choosing Health Club as the business area and ‘Payment’ as the enquiry type.
We’ve an array of member friendly options available to help keep your membership on a healthy track - just get in touch to discuss!
If you’ve got a query that isn’t covered by the above, please check out the Help & Support section of our website.
Healthy Regards,
The Bannatyne Team
