Why are you changing the Terms and Conditions?
Following feedback from our members and clubs, we have identified two key issues with the Terms and Conditions of Membership which need to be addressed – how we notify members of changes, and transitioning members from recently acquired clubs onto our standard Terms and Conditions. At the same time, we are taking the opportunity to address the issue of member relocation, recommended by the CMA, and frequently requested by our members.
What are the changes?
Cancellation by relocating member – from 15 November 2017 you can request to cancel your membership if you permanently relocate outside the locality of any Bannatyne Health Club. Full details of this process will be included in an updated version of the Club Rules to be implemented by end 2017, and requests prior to this time will be considered by our Memberships Department. Relevant clause - 6(e).
Notice requirements – from 15 November 2017 we will be notifying you of any changes to your membership via the website, the membership portal or by email instead of through the post. This is consistent with our usual process for communicating with you and will ensure that you receive all notices in a timely manner. Relevant clause – 10(a).
Transitioning acquired members – from 15 November 2017, these Terms and Conditions of Membership will apply to all members across our Health Clubs. As our group expands, the members who join us from those acquired clubs may be subject to different terms and conditions of membership. These differences do not generally affect member experience, and this change will significantly improve our ability to administer these memberships.
When will these changes take effect?
The changes will take effect from 15 November 2017.
How will the changes impact me?
As described above, these changes are intended to improve the administrative aspects of your membership, but most members will not notice any change in their day-to-day experience at our Health Clubs.
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