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Changes to Terms and Conditions of Membership FAQs


Why are the Terms and Conditions changing?

Following feedback from some members in our health clubs, we’ve clarified parts of the terms.

What are the changes?

Cross-Usage Policy - we’ve explained in more detail what our policy is on using other clubs.

Notice period when we change membership fees - we’ve increased the notice period we will give you if we increase our membership fees from 14 to 30 days.

Rules of conduct - we’ve explained in more detail conduct which is inappropriate in our clubs.

Child changing room policy - we’ve increased the age from 6 years to 8 years old for children using the changing room designated for their own sex.

Your right to cancel - we’ve enhanced your cancellation rights, so you can cancel your membership if we make material changes or if we seriously breach the terms and conditions.

Our right to cancel - we’ve clarified when we can cancel your membership, which now includes a right to cancel if it has previously been revoked or we are in dispute and you have joined one of our clubs without consent, or if we believe your membership poses a risk to others. We’ve also clarified that when a Club closes or is unusable, we may terminate our contract with you.

Late payment of membership fees - if you are late paying your membership fee, we will give you 7 days to correct it. If you do not, we may cancel your contract with us.

Compensation if you break the contract - if you break the contract with us, we may deduct any costs incurred by us from any refund of memberships we repay to you.

Our right to make changes - we’ve clarified and provided examples of when we may make changes to the Club’s facilities or the terms and conditions.

Our responsibility for loss and damage suffered by you - we’ve clarified that we are responsible for loss or damage you suffer that is foreseeable or us failing to use reasonable care and skill. We’ve also clarified that we’re not responsible for business losses or valuables.

When will these changes take effect?

The changes will take effect from 1 July 2019.

How will the changes impact me?

These changes are intended to clarify and improve the administrative aspects of your membership, but most members will not notice any change in their day-to-day experience at our Health Clubs.

Can’t find the information you’re looking for?

Please call the Membership Team on 0344 477 4777.