Changes to Terms and Conditions of Membership FAQs

Why are the Terms and Conditions changing?

We have clarified parts of the terms and we have introduced a fee for the late payment of membership fees, to cover Bannatyne’s reasonable administration costs. 

What are the changes?

• Monthly membership fees - we’ve clarified that if you pay monthly by direct debit, such fees will be taken monthly in advance. We have also made it clear that payment by direct debit will require you to complete a direct debit mandate so that we are able to collect your membership fees in this way. 
• Late payment administration fee - if you pay your membership fees by direct debit, we’ve introduced a late payment fee to cover Bannatyne’s reasonable administration costs if we are unable to collect that direct debit (because the direct debit has been cancelled or it has failed).
• Use of debt collection agency - we have clarified that if you end your contract early without a good reason and do not pay all of the membership fees that you owe us, you may be liable for any reasonable costs incurred by us to instruct a debt collection agency to pursue such outstanding fees.  

When will these changes take effect?

The changes will take effect from 1 December 2019.

How will the changes impact me?

These changes are intended to clarify the administrative aspects of your membership, but most members will not notice any change in their day-to-day experience at our Health Clubs.

Can’t find the information you’re looking for?

Please call the Membership Team on 0344 477 4777.