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Feedback & Support

At The Bannatyne Group, we look forward to giving you a warm welcome to our Health Clubs, Spas & Hotels. We want you to be part of the family and our friendly staff are always on hand to help with your query, no matter what the nature. 

We pride ourselves on meeting our customer expectations, but we do understand that sometimes things do not go according to plan. We are always striving to improve, so if you do have an issue, which needs bringing to our attention, please follow the below steps so we can help.

How to contact us:

Step 1:
If you have a problem, please raise this with a member of staff at the health club, spa or hotel. Even if they cannot resolve your issue immediately, the team member will ensure they escalate this to the relevant department.

Please speak directly to the location where you have the issue. All of our locations have managers who can help you as a first point of call. 

Step 2 :
If you have any further concerns after contacting one of our managers, you can submit your feedback via our online form. This will be forwarded to the relevant department to investigate. If you select an individual site, your feedback will go through to the management team of that club. After submitting your enquiry form, you will be given a feedback ID via email to confirm our receipt.

You will receive a reply within 7 working days

What if you are still not happy?
After completing the above and you remain unhappy with the outcome, please email customercare@bannatyne.co.uk with your feedback ID.

At this point, ensure you state your feedback ID on this email as this is required to further escalate your issue.

Prefered contact method

Are you a member

After submitting this form you will be given opportunity to upload any supporting evidence. Please note that we will only use your personal information to respond to your enquiry, and we will not retain it for marketing or any other purposes.


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