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Membership Adminstrator (Great Rewards & Benefits)

Posted: 2017-12-28 15:45:23
Closing Date: 2018-01-05
Reference: HO
Type: Administration
Contract: Permanent
Salary: £16,000 per annum
Location: Darlington, DL1 1ST, Other

Bannatyne health clubs are the largest independently owned health club operator in the UK, offering state of the art facilities to over 190,000 members.

Working for the company is much more than just a job; dedicated to their members, the company employs people who are passionate about the business.

Membership Administrator - 40 hours per week 

Our Head Office in Darlington requires a Memberships Administrator to work  as above. Flexibility is essential as you will be required to cover evening  shifts.  The successful candidate will work within the Company's Memberships Department. Responsibilities will include, but are not limited to:

Liaising with members regarding general membership queries, cancellations, freezes, and complaints, via phone, email and letter.
Collection of membership arrears, and settlement payments.
Supporting our network of health clubs with membership policy information.
Administration of our member database.
Reconciliation of member payments.
Advising potential members of benefits of membership, and membership options.
Supporting internal BACS/Direct Debit processes.
You will have the following:

Excellent communication and numerical skills.
Customer service experience and a good telephone manner.
The ability to work well under pressure in a busy Membership Office.
Be trustworthy, dedicated and hardworking at all times.
A good working knowledge of Word and Excel. Knowledge of Googledocs and Googlesheets would also be advantageous.
Benefits include a complimentary health club membership, and discounts in our health clubs, spas and hotels.

Rewards & Benefits:

30% staff discount on treatments & 20% on products, meals & overnight hotel stays at any four of the Bannatyne Hotels.

My Benefits Scheme - including Cycle to work, childcare vouchers & High street savings.

Free gym membership.

Career development opportunities.


If you would like to be part of a developing Company in an exciting industry, then please apply today! 

Apply Now

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